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All reviews double tree warm cookies design district dallas market center an older property nice hotel close to downtown shuttle service breakfast buffet free shuttle would stay here again upon check bed was comfortable business trip fitness center love field concert
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Reviewed 22 August 2016 via mobile

Don't believe the description or the pictures. This is an old run down hotel. The food in the restaurant is mediocre at best. We came back to our room after being out all day and our room wasn't touched by housekeeping. Calling the front desk with our complaint was met with, "maybe your room was missed." As though this was not surprising at all. I insisted on a discount which they complied for 10%. There are many other nearby places to stay for the same price. Will not ever return here. I can hear conversations in the rooms next to ours and they aren't speaking loudly. An unfortunate choice.

Stayed: August 2016, travelled with family
Thank NJHBNH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John-HiltonHelp, on behalf of the staff at Doubletree by Hilton Dallas Market Center, responded to this reviewResponded 25 August 2016

Dear NJHBNH,

Thank you for your feedback. We’re sorry the food quality didn’t meet your expectations. At our property, we want to serve fresh, tasty dishes with the caring touches of home. We work continually to improve our menu offerings, and your comments will help us improve. As well, we’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to be sure our rooms meet the highest housekeeping standards. If you return to our area, we hope you’ll stay with us again and give us an opportunity to show improvement.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2016

We stayed here and enjoyed it so very much. The staff at the desk and in the bar area were pleasant and professional. We found them engaging but not intrusive. the facility was clean and neat and looked to have a recent remodel. We will definitely stay there again if our travels take us to Dallas. The front desk gentleman recommended a great Mexican food restaurant near the hotel that was fabulous. We will go there again.

  • Stayed: August 2016, travelled as a couple
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Patricia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2016

Much better than last visit. This hotel used to be a dump. Many upgrades and overall hotel refresh. Rooms were clean and newer. A/C very cold. Location is not the best...but much better than past. Restaurants nearby on Lemmon. Worth staying at if rate is under $135.

Room Tip: Rooms are close to being as nice as the Hilton just around the corner.
  • Stayed: August 2016, travelled on business
    • Sleep Quality
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Thank BigETexasTravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2016

The hotel is not doubletree worthy! I expected the hotel to be beautiful but it did look run down! My room wasn't ready upon check in and I wasn't treated like a HHONORS member. There was also a huge bug in the restroom when I got there

  • Stayed: August 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with DoubleTree by Hilton
Thank 392kierrab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John-HiltonHelp, on behalf of the staff at Doubletree by Hilton Dallas Market Center, responded to this reviewResponded 24 August 2016

Dear 392kierrab,

Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time. Additionally, our guests’ health and safety is extremely important to us and we work closely with a professional pest control company to address and correct any pest situation that might occur. We have shared your comments with our staff and promise the situation has been successfully addressed. We will be in contact with you shortly to help make it right.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2016 via mobile

We ate at the restaurant several times during our stay because it never disappointed! The staff was all very friendly and helpful. They even unlocked the bar to make us a drink to enjoy with our lunch by the pool one day.

Stayed: August 2016, travelled with family
Thank Noelle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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