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Best Western Plus Seawall Inn & Suites By The Beach
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Reviews (685)
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304
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All reviewsstewart beacheast beachacross the streetstay there againclean hotelshort drivethe breakfast areathe location is perfectbeautiful poolthird floorocean viewa great staybed was comfortablegalveston islandbooked this hotelcruise terminalsea wall
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187 - 192 of 685 reviews
Reviewed 14 June 2016 via mobile

No one to check us in at 1am. I have a reservation at Best Western Plus with a late arrival with 2 rooms. My family and I arrived at 1am and there was no one to check us in. We have been waiting since. Since then we have called customer service to make a claim. Its 5:20am and still waiting in the lobby.

Stayed: June 2016, travelled with family
1  Thank Angel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bijal M, General Manager at Best Western Plus Seawall Inn & Suites By The Beach, responded to this reviewResponded 30 September 2016

Dear guest,

We want to thank you for staying with us. We are sorry about that night. The Night clerk had left and not told us. We want to thank you for sticking around in the lobby area. We Do hope you will come back and see us again and not let this one mishap keep you from staying with the Best Western hotels.

BJ

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2016

The front desk clerk Ms. Renee was very helpful, friendly and caring. She went over and above to accommodate our needs and to ensure that we had a great stay. The full-service breakfast offered was good and great variety for everyone! We would definitely recommend this hotel to family and friends!

  • Stayed: June 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank gijoe11707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bijal M, General Manager at Best Western Plus Seawall Inn & Suites By The Beach, responded to this reviewResponded 30 September 2016

Dear guest,

Thank you for staying with us. We are glad to know you enjoyed your stay. Thank you for the lovely compliments. We do hope you will come back and see us again.

BJ

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2016

This hotel needs some updating as for as the rooms go, but overall was a positive stay with great staff attitudes, willing to help in any way .. When we first arrived our shower ended up overflowing ( we had a handicap shower) and there was water everywhere but the staff quickly assisted and moved up rooms very promptly.. The lady at the check was so cheerful and informative, she really deserves a raise.

  • Stayed: June 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Erica T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bijal M, General Manager at Best Western Plus Seawall Inn & Suites By The Beach, responded to this reviewResponded 30 September 2016

Dear Erica,



Thank you for staying with us. We are glad to know you enjoyed your stay. thank you for the staff compliments. We thank you for the suggestions. We hope to see you again soon.

BJ

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2016

The hotel does not match the photos on its website; it is is older and dingier, but decent. What really caused the terrible rating is the treatment we received. The morning after our first (and what would be our only) night, we received a call from the front desk stating we were being charged $150 for smoking. We do not smoke. No one came to check our room, no one asked any questions. Just stated we were being charged. We went to the front desk to discuss and yes things got a little heated (not bad tho) and we were asked to vacate the property.

  • Stayed: April 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Paco S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2016

However, the location is too far from places of interest, the hotel definitely needed updating, and the pool was not ready for the season although we arrived on Wed before Memorial weekend. The one elevator was so small I could barely maneuver the suitcase in and out. The one set of W/D was hardly adecuate for a destination hotel. I would spend a little extra next time.

  • Stayed: May 2016, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Cathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bijal M, General Manager at Best Western Plus Seawall Inn & Suites By The Beach, responded to this reviewResponded 30 September 2016

Dear Cathy,


Thank you for staying with us. We are sorry you did not enjoy your stay with us. The pool is open all year round. We would like for you to stay at Best Western again.


BJ

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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