We stayed at this hotel 2 nights. Due to Hurricane Harvey all the hotels were full. We booked this almost a year in advance, so we already had reservations. We had arrived late, and when we got in the room, it smelled of smoke and had a musty odor. The container for ice was dirty, the sink counter was dirty, and the plastic cups had dust on them. I went down to get a new container for ice, they didn't have anymore. I got new cups and some ice. (Only ice machine is in the lobby).
The next morning, we saw cigarette burns on the sheets. We went down to speak to the manager, his answer was that a big part of their sheets have cigarette burns on them. I asked if we could get the room cleaned and sheets with no holes, he said he would do his best. My husband had shaved, so there was hair in the sink.
When we returned later, the only thing done to our room was clean sheets.
They tried to blame the hurricane victims, which made me even more mad.
I think they just don't have enough help or don't care.
- Free Wifi
- Breakfast included