Checked in today (on a Wed) for 3 days. This chain is one of my favorites, as I enjoy the Manager's receptions Mon-Thur.
Problem 1- this hotel only has it Mon-Wed.
Problem 2- tonight, the so-called reception is some dessert squares and popcorn (which ran out). Seriously? What happened to finger food and beer and wine? Have never seen this at a Residence Inn. Already regretting I even checked in.

I stayed at the Staybridge Suites across the street for the last 3 nights. I moved over to take advantage of a Marriott promotion. Over there, they had beer and wine each night and some great finger food (tonight included).

Also, the window's here don't open which is also disappointing. I prefer fresh air to recycled air. The windows opened across the street at the Staybridge.

Lastly, I've been given a handicapped room. I am far from handicapped.

Lee working the front desk was amazing!! He was super friendly and very knowledgeable. Very accommodating!! Sheran worked the front desk when we were waiting for our shuttle to take a family member to the airport. We were down there on time and never saw the driver come in but we saw the shuttle waiting outside. Next thing we knew he was driving off. The next shuttle was not for another 30 minutes therefore a chance to miss the plane. Sheran called the driver, etc. We signed up the night before for the shuttle but the driver left anyway without his count of passengers. Sheran went above and beyond her scope of work.....she drove our family member to the airport herself to make sure the plane was not missed!!! Kuddos to you Sheran for your great Customer Service and generosity!! Will not stay anywhere else when taking a plane out of DFW!!! The breakfast is SO good and the hotel is kept very clean..... We stayed in the suite........bed was SO comfy, room was wonderful and the shower pressure was awesome... The shower water backed up to my ankles and the caulking was coming off in some places. The writing was still on the marble in the shower from when they were building it. All in all, the events with the staff helped me over look the hiccups in the other stuff....