It was with a heavy heart that we had to travel to Henderson Jan 28-30th to attend the funeral of our youngest sister who lost her battle with cancer. No one had made reservations but the funeral director called around and directed us to the Baymont, who gave us a great rate. We were greeted by Seth, who offered condolences for our loss and was VERY sincere in saying so. Even though it was a weekend and higher rates prevail, he gave us a bereavement rate of 84.00 a night (another hotel down the road was charging $116.00!) He even got us into rooms on the same floor and gave us a brief scope of the area and told us if we needed anything, to call him and he'd take care of anything we required. The next day, I approached the front desk at 0'dark thirty in the morning and was cheerfully greeted by Branden and Genie. Upon knowing I was there for a funeral, they offered their condolences and I could tell they were sincere about it. I needed to reserve 4 more rooms for the night and was given the same rate as before and we were all on the same floor with a couple of upgrades at no extra charge! And Genie went so far as to let us extend the checkout time the next day so that we could attend the funeral without having to rush out in the morning to checkout! This gave us peace of mind. I cannot say enough about Genie, Seth and Branden...they were just so easy to talk to and they made us feel welcome. They should be commended for their people skills and attention to detail in ensuring we were provided with comfortable accommodations and all on the same floor. I hope other Baymont facilities have a staff like these folks as we would definitely stay at a Baymont again. Thanks again, Genie, Seth and Branden! Hope you get a raise!
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