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“Another great stay at the Brookhollow.” 4 of 5 bubbles
Review of Sheraton Houston Brookhollow Hotel

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Sheraton Houston Brookhollow Hotel
Ranked #125 of 500 Hotels in Houston
Certificate of Excellence
Sweeny, Texas
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Another great stay at the Brookhollow.”
4 of 5 bubbles Reviewed 1 February 2012

Another great stay at the hotel. Front desk staff is always professional. This trip, "Mauricio", as usual, is professional, but, as always, sincerely friendly. This, understandably, makes one feel more welcome. Every time a trip was made to the parking area, to retrieve something from the car, security presence made itself known.

Room Tip: Ask for a room with a view of the city, or a view of the pool.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Elvaandov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review, 28 February 2012
Thanks very much for your repeat business Elvaandov, we greatly appreciate it. Thanks especially for recognizing Mauricio, it absolutely made his day! We look forward to seeing you again next time.

Yours truly,

Tom Chigoy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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474 reviews from our community

Traveller rating
    209
    147
    76
    23
    19
See reviews for
82
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (89)
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English first
Danville, VA
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 29 January 2012

I was at this hotel Dec 5-9, 2011 for a business trip. The hotel is not so easy to find by GPS, i had typed in the wrong zip code. After I found the hotel, everything was great. Internet speeds were good. The hotel is very clean, and the staff is very courteous and helpful. They are very knowlegeable about the area, and even have a handout of nearby restaurants with address, miles from hotel, and phone numbers. Beds are very comfortable and plenty of sheets, towels, extra pillows. THe only downside right now is the construction on the road outside the hotel. You can almost miss your turn into the parking lot at night if not careful. Other than that this hotel i would recommend to anyone. It is one of the nicer hotels I have stayed with in Houston. Thanks for the great week!

  • Stayed December 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bridges24540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review, 28 February 2012
Thanks very much bridges24540 for your five star review! We love hearing from our guests and I appreciate you taking the time to share your experience. We’re looking forward to the completion of the construction, I completely understand your frustration.

Take care,

Tom Chigoy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed 26 January 2012

We stayed at the Sheraton Brookhollow in Houston after a family member's wedding. The hotel has been recently redecorated, and the staff was nice. But the location is less than desireable. The hotel sits at the intersection of two of Houston's busiest freeways, and rooms facing the front of the hotel are especially noisy. There is construction along the feeder road in front of the Sheraton, so getting in and out can be tricky if you don't know Houston traffic patterns very well. The rate was reasonable; this seems to be the hotel of choice for church groups, family reunions and business people. You'll need a car since there are no restaurants within walking distance.

  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Scout1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review, 28 February 2012
Dear Scout 1960,

I appreciate you taking the time to review our hotel and agree with you that the construction is a source of frustration, we can’t wait until it’s finished! Hope you and your family enjoyed the wedding.

Sincerely,

Tom Chigoy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Tx
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 January 2012

We used this hotel for our out of town guests during my son's wedding. They were very flexible and worked with us on rooms and shuttle times up until the week of the wedding. Every wedding guest who stayed here told me the rooms were very nice and clean and that the staff was excellent. The hotel provided several shuttles to the wedding location for a small fee which was a great help for those not familiar with the area. I would definitely recommend this hotel for any stay in Houston.

  • Stayed January 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank stricarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review, 28 February 2012
Thanks for your review and recommendation stricarol, and congratulations to your son and his bride! It was our pleasure to provide shuttle service to you and your out of town guests and are glad everyone enjoyed their stay with us.

Best regards,

Tom Chigoy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Irving, Texas
Level Contributor
115 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 8 January 2012

Recent stay at the Sheraton Houston Brookhollow--location was fine for my needs, as we needed to be right in that part of town. Rooms seemed really small (although comfy!), but the staff was totally johnny-on-the-spot when needed. All we asked for was extra towels, an there was a knock on our door in less than two minutes. Don't know how they pulled that off but it was much appreciated! Parking was ample, free, and close. Not sure there would be a need to go back but would stay here again without any concerns.

  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bill O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review, 28 February 2012
Dear Bill O,

I’m happy to hear your enjoyed your stay, it’s our number one goal to provide the best service possible to our guests and I’m glad to know you had a positive experience. Thanks for taking the time to share it!

Sincerely,

Tom Chigoy, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Houston Brookhollow Hotel

Property: Sheraton Houston Brookhollow Hotel
Address: 3000 North Loop W, Houston, TX 77092-8810
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
Price range (per night): $136 - $283
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
Official Description (provided by the hotel):
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton

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