I'd like to thank Alex Aland and Spencer Lane for going above and beyond in making everything perfect! My wife and I went for a little get away and sometimes things happen that aren't great. The staff was always wonderful but the room we were in the first night was very small. In the morning I let the front desk know and they worked quickly to get us into a bigger room. There were just a few other things but we aren't ones to say anything so we went to breakfast and while taking to the waitress, my wife told her a few things and within 5 minutes both Alex and Spencer were sitting with us. I told them it was no big deal but they insisted on hearing about it. I tell you they care more about their customers than any hotel I have ever stayed at! They paid for breakfast, moved us to a top floor suite, picked up dinner, a nice bottle of wine and VIP tickets to see King Tut! Over and above, leaps and bounds to make the rest of our stay perfect! I thank you gentleman and your staff for a wonderful weekend. We will be back and so will the people we tell our story to.
Your newest cutomer for life,
- Official Description (provided by the hotel):
- A luxury hotel including Monarch Bistro, pool, fitness center, and ZaSpa with a pet-friendly policy located in Museum District Houston. Known for sophisticated service and modern interior. ... more less
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