I'd like to thank Alex Aland and Spencer Lane for going above and beyond in making everything perfect! My wife and I went for a little get away and sometimes things happen that aren't great. The staff was always wonderful but the room we were in the first night was very small. In the morning I let the front desk know and they worked quickly to get us into a bigger room. There were just a few other things but we aren't ones to say anything so we went to breakfast and while taking to the waitress, my wife told her a few things and within 5 minutes both Alex and Spencer were sitting with us. I told them it was no big deal but they insisted on hearing about it. I tell you they care more about their customers than any hotel I have ever stayed at! They paid for breakfast, moved us to a top floor suite, picked up dinner, a nice bottle of wine and VIP tickets to see King Tut! Over and above, leaps and bounds to make the rest of our stay perfect! I thank you gentleman and your staff for a wonderful weekend. We will be back and so will the people we tell our story to.
Your newest cutomer for life,
- Official Description (provided by the hotel):
- A luxury hotel including Monarch Bistro, pool, fitness center, and ZaSpa with a pet-friendly policy located in Museum District Houston. Known for sophisticated service and modern interior. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia and TripOnline SA so you can book your Hotel ZaZa Houston Museum District reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Zaza Houston