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Reviewed 29 August 2014

Location is great. Right next to the Galleria Mall and to some fine restaurants. Rooms are very spacious but this property needs some remodeling. Customer service is good but don't expect them to look very happy for seeing you.

  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Al M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer R, Guest Relations Supervisor at The Westin Oaks Houston at the Galleria, responded to this reviewResponded 31 August 2014

Dear AI M,

We appreciate your review of the Westin Oaks. We are glad that our location assisted in providing you with a memorable stay. You may be interested to know that our last renovation was in 2009 and we shall be entering renovations here in the near future. We strive in providing our guest’s with personalized instinctive service and regret that this was not conveyed to you. We hope you will allow us the opportunity to host you in the future so that we may provide you with the true Westin Experience.

Be well,
Jennifer Rincon
Guest Relations Supervisor

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Reviewed 24 August 2014

Stayed there on a business trip recently. Decent enough hotel in a great location. Staff were attentive and friendly and the room was large and clean enough. No card for TV listings provided which was a little inconvenient. Location is the winner here as it is linked to the Galleria Mall. The gym was a little tiny. Overall would stay here again if I ever were in Houston for business.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank rayt66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer R, Guest Relations Supervisor at The Westin Oaks Houston at the Galleria, responded to this reviewResponded 28 August 2014

Dear Ray66,

We appreciate the time you took to review your resent stay at the Westin Oaks. We are glad that our staff and location assisted in providing you with a memorable visit. We hope you will allow us the pleasure of continue hosting you during any future travels to the Houston Galleria area.

Best wishes,
Jennifer Rincon

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Reviewed 22 August 2014

I wish there was room for half stars -- I would really like to give it 3.5 stars -- somewhat better than average, but nothing really warranting a cut above. They have a nifty new elevator system -- instead of pushing "up" or "down" when summoning a lift and trying to guess which doors you should stand in front of, you key in the floor number and it will tell you which car will take you to your floor. Way more convenient than the Westin in Dallas and Chicago (and maybe others) where you have to insert your card and then hit the floor number, but way less secure too, as anyone can now go to any floor. As this hotel is attached to the Galleria mall, there certainly is potential for non-hotel guests to just walk right in.

Rooms are a good size, and as usual the bed very comfy. Extra points for the bathrobe provided (Is this new? Other Westins have not offered this in the past), but lose points for not providing a card with TV station listings. Room service menu was just "meh" although the choices that I did get were fairly good and the service was prompt and helpful. I would have also liked the newspaper to be accessible on the floor in the morning (esp since I was on a Starwoods member floor) instead of having to grab one on my way out at the concierge desk, so that I can enjoy a read with my morning coffee in my pajamas. Better yet, drop it outside the door the way it used to be done.

I was a bit disappointed in the workout room in that it was small and limited (compared to a much larger room at the Westin in Dallas), and (small point), the cups provided at the water dispenser were cone-shaped and not able to be fitted into the cup holders on the equipment.

However, overall, it was a comfortable stay and I would have no problems coming back.

  • Stayed: August 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank beentheredonethat56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2014

Wonderfully located inside the Galleria. Very clean with welcoming staff. Wonderful restaurants, shopping, and ice skating just steps from your door. Also, a short drive away from museums and other points of interest. Enjoyed our stay here, we will be back!

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Traveling80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer R, Guest Relations Supervisor at The Westin Oaks Houston at the Galleria, responded to this reviewResponded 28 August 2014

Dear Traveling80,

We are grateful for your kind review of the Westin Oaks. We are thrilled to hear that our staff and local attractions provided you with a memorable stay in Houston. We hope to continue providing you with personalized and instinctive service during any future travels to the Houston Galleria area.

Be well,
Jennifer Rincon

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Reviewed 21 August 2014

The hotel is attached to the Galleria -the largest mall in Houston whic makes it very convenient to shop and also has tons of places to eat nearby. It has a tiny balcony which gives an aeriel view from the top floors but I would not see the point of it from the lower .

Room Tip: higher level rooms to enjoy the view of the city and to utilize the purpose of its slim balcony
  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank maniacdream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer R, Guest Relations Supervisor at The Westin Oaks Houston at the Galleria, responded to this reviewResponded 28 August 2014

Dear Maniacdream,

Thank you for reviewing your recent visit to the Westin Oaks. We are thrilled that you enjoyed the convenience of our location and the multiple choices for dining and shopping. We hope to be able to continue providing you with this convenience during any travels to the Houston Galleria area.

Be well,
Jennifer Rincon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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