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Reviewed 16 July 2018

We chose to celebrate our 22nd Anniversary here (with our two boys) last week and I will honestly say, we will definitely be back. Although we only live about 30 minutes away, we decided to stay here just to get away and due to recommendations from friends. From the time I called to make "special requests" with Chris until the time we checked out, we were treated like valued customers. Chris placed us in a spacious room on the 22nd floor with a beautiful view of the Dallas skyline and Lake Carolyn; John in Concierge met all our needs and even sent juice, strawberries and cookies to our room in celebration of our anniversary. The staff at Trevis restaurant (on-site) was wonderful, but especially Lance, our waiter. Lance decorated our table with roses, and reserved the table facing the lake. It was so romantic. This hotel offered a pianist in the lobby on Friday and Saturday evenings and it's great to sit and lounge by the pool area or walk the lake. It's a great place to spend a weekend getaway!!

Room Tip: Call two days ahead and request a room on the 20th or higher floor overlooking the lake.
  • Stayed: July 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Mom42sons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2018

I will be back sooner than later. Hopefully yall take heed to the bathroom situation. Besides that,I love the service,view and the super soft bed. The pool is also nice as well as the gym the waiting area is awesome too.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Omni Hotels & Resorts
Thank MICHAEL7399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2018 via mobile

This remains a great location for the north side of Dallas and the mid cities. Convenient, clean and quiet location with great jogging trails. Staff is good but is a notch behind other Omni properties.

Stayed: July 2018, travelled on business
Thank Brad C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2018

We wanted to try some place outside of downtown with the kids and found our way to the Omni Mandalay. The hotel is older but has a classic feel. There are a lot of areas that have been renovated but still keeping with the classic charm. Rooms are large and nice. the beds are very comfortable. The pool was busy but fun, with a bar outside and music going through the day. There is free parking in the attached parking garage. The area is quickly being built up and will be very cool in another year. The service wasn't what I've had at other Omni hotels. You should head to the Stand Up Paddle board place and get Kevin to fix you up. The kids loved it.

Room Tip: Ask for a room overlooking the lake and you'll also get a nice view of downtown Dallas.
  • Stayed: July 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Todd O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2018

Old needs updating. Area very nice
Needs to keep up with the times. Remodel needed
Poor customer service when booking Had to tell booking agent too much information she was slow and did not know all of the promos

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Vacationer207202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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