I booked this hotel after coming to the area within the last few weeks. Embassy Suites have a name that usually speaks high quality in all aspects of a hotel stay. Unfortunately this was not quite this case with Embassy Suites DFW South in Irving. I will say that the hotel is starting to show its age however has been well maintained. The rooms are in serious need of updating, as they are showing their age from most likely the 1990 time period. The bed was super confrontable and for the most part the noise from the outside could not be heard. The tv’s are okay but no onscreen guide which seems really out of date considering even Motel 6 has that these days. The bathroom was very small and needs major updates. The staff I will say has zero customer service skills. I cannot stress this, my wife was at the pool and went to happy hour at the bar and was told she needed to leave because she was dripping water. Considering that the man in front of her was also coming from the pool and in the same state. The bartender which I never could get a name is very rude and needs to be talked to about how he talks to customers. I even witnessed a customer talking to the night clerk and the clerk getting mad and talking down and starting a verbal altercation with...I booked this hotel after coming to the area within the last few weeks. Embassy Suites have a name that usually speaks high quality in all aspects of a hotel stay. Unfortunately this was not quite this case with Embassy Suites DFW South in Irving. I will say that the hotel is starting to show its age however has been well maintained. The rooms are in serious need of updating, as they are showing their age from most likely the 1990 time period. The bed was super confrontable and for the most part the noise from the outside could not be heard. The tv’s are okay but no onscreen guide which seems really out of date considering even Motel 6 has that these days. The bathroom was very small and needs major updates. The staff I will say has zero customer service skills. I cannot stress this, my wife was at the pool and went to happy hour at the bar and was told she needed to leave because she was dripping water. Considering that the man in front of her was also coming from the pool and in the same state. The bartender which I never could get a name is very rude and needs to be talked to about how he talks to customers. I even witnessed a customer talking to the night clerk and the clerk getting mad and talking down and starting a verbal altercation with the customer over issues with the room. The lack of customer service also was seen in the staff serving breakfast as they rush and never listen to customers and are extremely rude. The pool was very nice but they attempt to limit you on the times you go which with covid 19 I understand but again staff could consider how they handle that situation. The biggest issue I seen was parking. The hotel I believed overbook on the 2nd day of my stay and people were double and triple parking which caused massive issues and I am extremely lucky that my car wasn’t damaged. No staff even came out to the parking concern even though people double parked in handicapped parking spots. The breakfast food choices however were one of the best things I can say at this hotel. Another big issue to mention is the lack of towels and other housekeeping things the staff did not prepare properly and were rude when asking for more. All and all I would not stay here again and would advise looking at other choices within the area.More