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3 - 8 of 79 reviews
Reviewed 22 June 2021

Outdated, pet friendly but no place to take pets, first room had cockroaches and smelled of a swamp, 2nd room had hole in wall, woke up each morning with new bites. Only one front desk lady helpful. She quickly switched first room. Next morning the lady dismissed me when I stated I had bites, the “breakfast” is a yogurt. Construction crew that was there was outside all hours partying.

Date of stay: June 2021
Trip type: Travelled with family
Thank Scenic254805
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 21 March 2021

Hotel needs repairs. Door to room didn't lock, bathroom door knob was falling off, fridge was VERY loud. Front service was helpful. The pillows smelled. This hotel needs a major overhaul. Very disappointed.

Date of stay: March 2021
    • Value
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Review collected in partnership with Best Western
Thank Vickie B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 January 2021 via mobile

Placed a phone order and was given a time to arrive to pick up said order. Arrived 5 minutes early, waited 15 more minutes and still the order was not ready. Finally got the order. The chicken and sauces were good, but the time element needs to be improved.

Date of stay: December 2020
Trip type: Travelled with family
Thank Joel M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 October 2019

I was told it was a none smoking room. When the air conditioning came on it smoked and the odor was sickening. When I reported this to the desk they denied that the room was a smoking room. They may have painted but the air conditioner told the tail. If you stay at this Hotel check the room with the air on Ii well never stay there again.

Date of stay: October 2019
  • Trip type: Travelled with friends
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Review collected in partnership with Best Western
Thank Carolann F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BestWesternHotels, Corporate at Best Western Inn Of Kilgore, responded to this reviewResponded 4 November 2019

Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2019

Booked a double queen non-smoking room 3 guests and was put into a king smoking room. Asked to be moved no rooms available. Were in town for homecoming, so no rooms basically available in the whole town. Pull out mattress stained no linen for it. Asked for at least a cot, said can give you one but that will be your discount for the wrong room. Front desk staff rude and unhelpful. Said owner would call has not. All of us have been feeling sick from the cigarette smoke. Will never recommend this hotel to anyone. The housekeeper we encountered when leaving in the morning was very nice.

Date of stay: October 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank AJBOkie
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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