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Reviews (636)
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All reviewsblue bonnetoverlooking the lakefront deskriver city grillpool and hot tubbluebonnet cafetexas hill countryhorseshoe bayrestaurants within walking distancethe breakfast areacomplimentary breakfastroom was clean and comfortablewafflesnice breakfastfirst floorwould definitely stay here againi highly recommend this hotel
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Reviewed 26 July 2012

When I stay somewhere, a place starts with 5 stars and it can stay there or go down depending on the experience.I don't know how old the property is but it needs some repairs - though I think most of them would be minor.
We checked in on a Monday evening about 9pm. They couldn't locate my husbands frequent flyer/hotel account (not their fault) then Cathy offered to help find it and she did. We were given a room on the 3rd floor facing the parking lot which was disappointing as the other side of the property faces the waterfront. When we arrived in our room - it smelled -- very musty and old. We couldn't figure out what caused the smell...so we started to unpack and then my son stepped on wet carpet by the A/C. A six foot area was wet...so I called the front desk and told them what we discovered and they agreed to move us to the first floor on the lake side. So we packed up all our belongings and moved to the new room. It did not smell, thank goodness. The problem in the 2nd room was that the closet door did not close so it would fall open and partially block the hallway to the restroom and room entrance. The magnet on the door was missing. The tub also had a draining problem. We asked for a late checkout and the staff gave us one so that nice. We went swimming on the last day of our stay and there were no towels available for the pool. I sent my son in to request towels and the front desk said they would get some and put them out. As we got ready to leave the pool, we were able to get some towels finally on the way back to our room.
The breakfast offered was a good variety - the only thing was the waffle mix was watery - very watery. It spilled out of the waffle iron and the waffles were basically hollow. It was strange. The kitchen staff lady was very nice and did a good job re-stocking food and keeping the breakfast area clean. The view from that area is great!
Normally, I am pretty happy wherever we stay but this property is in need of some repairs and the food could be improved. Hopefully, they will make the changes and it will be great again.

Room Tip: Be sure and ask for the waterfront side for a room. Chili's and River City Grille are adjacent to the property - eat early say around 5pm if possible for dinner otherwise there may be a wait.
  • Stayed: July 2012, travelled with family
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Thank cmkalm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIMF, General Manager at Hampton Inn Marble Falls-On The Lake, responded to this reviewResponded 1 August 2012

Thank you for your feedback in regards to the air conditioner leaking in your first room, as well as the closet door in your second room. I've worked with our maintenance team to fix these issues, however I apologize that it wasn't resolved sooner. We did have a new hostess serving breakfast. I also noticed the waffle batter and have since corrected the issue with her. I am glad to hear that she was pleasant, customer service is definitely something we strive for. Thank you again for your review and I invite you to stay with us again the next time you return to the area.

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Reviewed 19 July 2012

Don't know actual age of this property, but it felt old. It felt cramped and the service at the desk was not that friendly. Also didn't help that my associate and I were hassled by a drunk in the lobby during check in. Probably stumbled over from the adjacent Chilis. View of the lake at breakfast was excellent.

Stayed: July 2012, travelled on business
Thank MattArmb9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIMF, General Manager at Hampton Inn Marble Falls-On The Lake, responded to this reviewResponded 25 July 2012

We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we are all about Satisfaction Guaranteed and we try hard to make sure all of our guests have a great stay. We will certainly follow up with our guest service representatives. Thank you for your feedback and we hope you will come back and stay with us again.

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Reviewed 18 July 2012

We were only at the Inn for two days and nights, but our stay was very enjoyable. The staff, day and evening shifts, were so pleasant, cheerful, and most of all helpful. As I had had recent knee surgery, the four of us spent time just sitting in the reception/lobby area playing cards or games, looking out over the lake. Anything we needed, the staff were more than willing to help us. The rooms were very nice and you couldn't ask for a better choice selection for breakfast!

  • Stayed: July 2012, travelled with friends
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Thank Cindy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIMF, General Manager at Hampton Inn Marble Falls-On The Lake, responded to this reviewResponded 25 July 2012

Dear Cindy,
Thank you so much for your recent review. It sounds like you all had a good serving of our southern hospitality from our team. Nothing puts a bigger smile on my face than hearing our guests enjoyed their stay and that our team helped accomplish it. We thank you again, for your business and your time. We hope to see you again!

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Reviewed 18 July 2012

This place is going to be hard to beat. The best and most gracious all around staff. The entire place was clean and well cared for. Good rooms and comforable beds. Nice size pool and spa also clean and well kept. I can't say anything negitive about this place. The breakfast is the best of any hotels I have ever stayed. Many selections to choose from, cold, hot, fresh, fruits, great varity. I would recommend this to anyone and plan to make it an annual event.

Room Tip: If possible get a lake view room, beautiful.
  • Stayed: July 2012, travelled with family
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Thank Jo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2012

I stay in more Hamptons than I can count and this one was below the norm. Our walls were dirty and our mattress has been in use way too long. Neither my wife nor I had a good night's sleep. The parking lot competes with the two restaurants next door, so evening parking can be a challenge. The hair dryer was even below the norm. You had to unplug it to turn it off. Strange. Even though I'm a Hilton honors guy, I'll probably stay at the newer La Quinta if I have to stay in Marble Falls again.

  • Stayed: July 2012, travelled with family
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Thank AVGTXN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIMF, General Manager at Hampton Inn Marble Falls-On The Lake, responded to this reviewResponded 18 July 2012

Dear Texan5649,
I want to take this opportunity first to thank you for having chosen Hampton Inn on the Lake. We know you have many options when visiting Marble Falls.
I want to apologize for the issues you encountered during your recent visit to our hotel. I understand your concern regarding the parking. It is convenient to have two nice restaurants in the same parking lot as we are, but yes, the parking can be a bit tricky at times. We don't share the lower parking lot, so I would definitely recommend to our guests, if they have trouble finding space on top, to park at the lower lot. There is an entrance door down there that is very convenient too. I would sincerely appreciate knowing which room you were located in so that I can inform our maintenace team. I want to make sure the walls are touched up and the hair dryer works properly.
I do hope that you did atleast enjoy the stunning views of the lake and our amenities such as free hot breakfast and free high speed internet access.
I would love the opportunity to serve you again in the future. If you ever come to Marble Falls again, please contact me directly. I would be happy to personally handle your accomodation needs.

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