The hotel is fine, spacious and clean rooms. Accessing the room by stairs makes it a little harder to bring up the suitcases, but it's only one floor.
The crew attitude was good, we went to Tikal for a sunrise tour and the owner stayed with us outside the hotel (for our safety) until the shuttle to Tikal arrived.
The hotel also has a travel agency but there is no pressure to take the trips through them.
The location is good, close to a variety of restaurants, groceries, and also to a large shopping center, 10 minutes walking from Flores Peninsula but in a quiet place without the bustle of Flores' restaurants and tourists.