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Reviews (1,293)
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All reviewsmodern hoteluniversity townhistorical buildingswimming poollight switcheswalk in closetroof gardenbreakfast was deliciousrooms are spaciousgreat roommood lightingunderground garagebreakfast roomthe air conditioningmadrid airportold townexcellent hotel
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Reviewed 2 November 2017

This is a very modern Parador and it does lack the character of older Paradores but the rooms are very clean and comfortable and it is well located for visiting the town. It has a large secure underground car park at an extra charge. A very convenient place to stay if you are driving North to South or vice-versa.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Paradores Hotels
Thank Jane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro Soria A, Manager at Parador de Alcala de Henares, responded to this reviewResponded 11 November 2017

Dear Jane,

First of all, I would like to thank you for taking the time to answer our survey regarding your stay at the Parador de Alcalá de Henares. One of the fundamental values ​​of our company is to offer a quality service and a personalized attention to our clients. Receiving a positive score like yours is a great satisfaction for us, so, if I may, I will extend it to our entire team. We hope to welcome you again in one of our Parador and do not hesitate to contact us for any other information you may need. We will be happy to see you again soon! Yours sincerely, The Manager.

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Reviewed 18 October 2017

A very friendly and efficient welcome and efficient check-out at the reception desk.
This Parador is very modern, so are all rooms. Very comfortable and clean. Our room was in a very quiet part of the Parador (completely full). I'm not going to mention the problems with the lighting, because this subject is well known and one is working on a solution of this very complex problem.
I've to make a great compliment to el Jefe de la Recepción Sr. Francisco Según. After making a lot of remarks, a lot of supplications, nearly humble prayers, at last, finally in the room a collapsible luggage rack (carrier) is now available on request. Again, thank you very much for making this possible (Sr. Francisco Según y Sr. Pedro Soria Álvarez?).
Wining and dining in the restaurants, in the Parador itself and in La Hostería del Estudiante are excellent. The atmosphere in La Hostería with the perfect host Pedro is very special. Always a celebration to have dinner in this restaurant.
A great compliment is to be mentioned for the breakfast buffet. I claim this breakfast buffet is the most extensive, with highest quality of all presented products of all Paradores (stayed in 91 different Paradores). The staff is always very friendly and helpful. A stay in this Parador without having this breakfast buffet is a missed opportunity.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Paradores Hotels
1  Thank peterwV4336RQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro Soria A, Manager at Parador de Alcala de Henares, responded to this reviewResponded 22 October 2017

Dear Mr. Peter,

First of all, I would like to thank you for taking the time to answer our survey regarding your stay at the Parador de Alcalá de Henares. One of the fundamental values ​​of our company is to offer a quality service and a personalized attention to our clients. Receiving a positive score like yours is a great satisfaction for us, so, if I may, I will extend it to our entire team. We hope to welcome you again in one of our Parador and do not hesitate to contact us for any other information you may need. We will be happy to see you again soon! Yours sincerely, The Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

This was our second visit to the Parador, and we were not disappointed on our return. The Parador is a modern hotel, with excellent facilities, with sympathetic decor that hints at the historical past. Well appointed rooms lack the history of some paradors, but are comfortable. The Spa is excellent as are the terrace spaces and the café bar.
Alcala is a pleasant university town, which when we stayed, had a brilliant fair in the centre, with music, food and many stalls - great fun. The town is also an easy train journey from the centre of Madrid, making sightseeing really trouble free.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Paradores Hotels
1  Thank addis22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro Soria A, Manager at Parador de Alcala de Henares, responded to this reviewResponded 22 October 2017

Good Afternoon,

First of all, I would like to thank you for taking the time to answer our survey regarding your stay at the Parador de Alcalá de Henares. One of the fundamental values ​​of our company is to offer a quality service and a personalized attention to our clients. Receiving a positive score like yours is a great satisfaction for us, so, if I may, I will extend it to our entire team. We hope to welcome you again in one of our Parador and do not hesitate to contact us for any other information you may need. We will be happy to see you again soon! Yours sincerely, The Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed 18 October 2017 via mobile

This hotel has everything to be perfect : nice location in a very nice town, historical building, large rooms, good design. But some details are unworthy of a hotel of this standard: no complimentary bottle of water in the rooms, bad maintenance although the hotel seems not that old, quite rude service from the reception. Very good breakfast. Pleasant stay in overall.

Stayed: October 2017, travelled on business
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro Soria A, Manager at Parador de Alcala de Henares, responded to this reviewResponded 22 October 2017

Good Afternoon,

First of all, I would like to thank you for taking the time to answer our survey regarding your stay at the Parador de Alcalá de Henares. One of the fundamental values ​​of our company is to offer a quality service and a personalized attention to our clients. Receiving a positive score like yours is a great satisfaction for us, so, if I may, I will extend it to our entire team. The management team have taken note of your comments and, as a result, we are planning to implement new measures that will allow us to offer you a better experience with us. We hope to welcome you again in one of our Parador and do not hesitate to contact us for any other information you may need. We will be happy to see you again soon! Yours sincerely, The Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

A very modern hotel and facilities built in and around a former prison. Spectacular!!!
Sadly they have restaurant which actually tries too hard to be modern day fine dining but sadly, falls short. Better doing regional cuisine, in my mind.
Overhaul thought a great place to stay, ticking another off our Paradore agenda.
Very reasonably priced drinks and cocktails served in the Prison Yard!!!

Room Tip: Worth a try..
  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank TrevorGillott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro Soria A, Manager at Parador de Alcala de Henares, responded to this reviewResponded 22 October 2017

Dear Mr. TrevorGillot,

First of all, I would like to thank you for taking the time to answer our survey regarding your stay at the Parador de Alcalá de Henares. One of the fundamental values ​​of our company is to offer a quality service and a personalized attention to our clients. Receiving a positive score like yours is a great satisfaction for us, so, if I may, I will extend it to our entire team. The management team have taken note of your comments and, as a result, we are planning to implement new measures that will allow us to offer you a better experience with us. We hope to welcome you again in one of our Parador and do not hesitate to contact us for any other information you may need. We will be happy to see you again soon! Yours sincerely, The Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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