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Kena Yellowtop
Lilongwe, Malawi

Satisfying

3.0 of 5 bubblesReviewed 3 Dec 2019via mobile
It is not the best of hotels as any other Holiday Inn express. It has very basic breakfast with bread, cereals, cold meat, yoghurt, fresh juices and limited fruits. The worst part of breakfast are the uncleared tables.
Being away from the city centre their rates are on the higher side.
Next door though is a proper restaurant with a proper fully fledged bar.
Its within a ten minute walk to a mall which has everything. It is also another 10 minutes to a train station.
The staff is very professional.
I enjoyed a very comfortable stay.
Date of stay: November 2019
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelStaff900, Front Office Manager at Holiday Inn Express Madrid - Alcorcon, an IHG hotel, responded to this review
Responded 4 Dec 2019
Dear guest,
thank you for your assessment we take it to improve the quality of our services.
Best regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (365)
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    6 - 11 of 365 reviews
    Reviewed 7 November 2019

    Everything was wonderful at this Holiday Inn Express. Desk reception personal all spoke fluent English and were very friendly. Breakfast was very good and with large variety. Rooms were clean, quiet and well maintained. Housekeeping personal were very good. Bathrooms clean and well maintained. Hotel is only a 10-15 min walking distance to both
    Metro and Rail service to Madrid. There is free parking.
    A restaurant is next door but be on notice that they operate on the Spanish siesta time, so supper is not until 8pm. Last lunch is 5pm. If you do not want to wait, a McDonalds and Burger King are 15 minute walk of quiet drive away.

    Room tip: As always in hotels, get the highest and in the back away from the street.
    Date of stay: October 2019
      • Rooms
      • Cleanliness
      • Service
    Thank barrowmrb
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 2 November 2019

    I spent 2 nights with my family in a room for four. The staff is nice and helpful, the rooms are clean but there is only one bed you can sleep in, the open up bed is mortifying. The breakfast area is too small for the amount of people hosted and the food is not very good: plenty of bread, cereals and Danish but I missed some warm food, the coffee was horrible and they often run out of clean dishes and cutlery.
    Next time I will find an alternative

    Date of stay: November 2019
    Trip type: Travelled with family
    Thank Megan C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    GLORIA R, Front Office Manager at Holiday Inn Express Madrid - Alcorcon, an IHG hotel, responded to this reviewResponded 3 November 2019

    Dear guest,
    thank you for your comment, we have it in mind to improve the quality of our services
    All sofa beds have been renovated this year
    breakfast is prepared from 7 to 10.30, at reception we have informative posters about the best time for breakfast without accumulation of people
    Best regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 12 October 2019 via mobile

    We stayed for 10 days at this hotel - clean, quiet and helpful staff. Very nice breakfast. You’re a bit far from the centre of the city.

    If you have more time to take trains into the city and don’t mind going ‘up and down’ Steps, stairs and escalators, this will be fine. We averaged about 30-40 minutes by transit. We bought a 7 day Metro pass. If you only have a few days, pick a hotel closer to Centro. There’s very few shops or restaurants nearby here.

    Date of stay: October 2019
    Trip type: Travelled as a couple
    2  Thank Extraordinary797679
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 20 June 2018

    Stayed here for a week and loved it :) would recommend this Holiday Inn to anyone planning a trip business or fun. The food was acceptable, the room was spacious and clean :) the people were AWSOME!!!

    Date of stay: September 2017
    Thank syeda409
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    GLORIA R, Front Office Manager at Holiday Inn Express Madrid - Alcorcon, an IHG hotel, responded to this reviewResponded 20 June 2018

    Thank you for your comment,
    we hope to see you on your next stay.
    Best regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 12 February 2018

    Room: Cleanliness average (bathroom smell), stayed in family room, sofa bed decently comfortable
    Breakfast: very basic, frequently ran out of items, no fresh fruit any of the 3 days we stayed
    Amenities: free parking, close to highway, but no noise. Only 15 min to Madrid.
    Service: Very nice staff. Helpful reception.
    Nearby: Coin laundry 10 min away, nearby mall has plenty of chain restaurants.

    Date of stay: December 2017
    • Trip type: Travelled with family
      • Value
      • Cleanliness
      • Service
    2  Thank Xnav
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    GLORIA R, Front Office Manager at Holiday Inn Express Madrid - Alcorcon, an IHG hotel, responded to this reviewResponded 13 February 2018

    Dear guest,
    thankyou for your comment.
    We take note about the bathroom smell in your room..
    The breakfast staff is constantly replenishing the products, if at any time you miss something, do not hesitate to consult them.
    Best regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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