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Kristen S
Pleasant Grove, Utah

Late arrival at Madrid airport so we decided to stay here instead of driving to Toledo - huge disappointments

2.0 of 5 bubblesReviewed 6 May 2022via mobile
The problems are entirely with the property location and quality. The staff was great, the hotel was clean, and breakfast was good. The beds were so hard and uncomfortable. Flat, hard pillows. Bathrooms had 2 rough threadbare small towels, no washcloths, no toiletries except liquid soap, broken hairdryer. Room was poorly ventilated. Lots of road noise and located in a busy parking lot of outlet mall. Entirely smoke free property but smelled like smoke.
Date of stay: May 2022
Room Tip: If you want a comfortable bed, don’t stay here.
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Menchu Valero, Dueño at Holiday Inn Express Madrid - Getafe, an IHG hotel, responded to this review
Responded 7 May 2022
Dear guest,

Thank you for submitting your review. We work hard to make your stay comfortable and pleasant so we are pleased to note that you were satisfied with the friendly staff. I am sorry for the towels and the toiletries, we have in recepction, and not in the rooms. Allow me to apologize for any inconvenience.

Best regards,

Hiex Getafe
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (497)
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All reviews warner park outlet mall value for money good size madrid airport recommend this hotel shopping centre double bed plenty of dining options rooms are clean excellent value free parking pastries reception staff bonus wifi bunch
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7 - 12 of 497 reviews
Reviewed 18 January 2022

This is a very inexpensive hotel, but you get a big bang for your buck. Conveniently located on the way from Madrid airport to Andalucia, it serves its purpose quite well. (Very near the airport, we got in in approx 30 min with no traffic). Parking is easy and plentiful. Our room was ready even though we arrived a few hours early, and the staff was pleasant and professional. The room itself was a bit smallish for 3 people (couch + double bed), but quite decent for 2. The bed was firm and supportive. Bathroom surprisingly spacious for a European hotel. No fancy amenities, but none are really expected in this price range. Very solid breakfast, with a good size breakfast room. A big shopping mall just across the street with plenty of dining options. Some kid entertainment as well - for smaller children. Bonus - there's a Costco in Getafe.

Date of stay: November 2021
    • Cleanliness
    • Service
Thank Orserio
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 October 2021

Hotel very good for a one night stay except for a very poor excuse for a Breakfast even the yogurts were the cheapest of cheap, no taste at all , certainly the worst breakfast I have ever seen in any Hotel I have stayed in and that includes comparing it to other Holiday Inns

Date of stay: October 2021
Thank pgw2811
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 October 2021

Stayed for one night on the way from Madrid to Andalucia. The hotel is totally acceptable for a one-nighter, just do not expect anything upscale and you will be fine. We were pleasantly surprised by hotel's COVID practices - everyone was masked, including chambermaids, hotel required everyone to wear gloves at the breakfast buffet. Also, re: breakfast, much better breakfast vs North American HIX counterparts.

Date of stay: October 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank totallyi2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 May 2021 via mobile

We stayed for two nights. The rooms were clean and modern. Breakfast was simple but of good quality and all covid measures in place. Next to outlet stores and Centro Comercial. TGi fridays also. The receptionist was super friendly and helpful.

Date of stay: May 2021
Trip type: Travelled with family
2  Thank lovemyholidays1979
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 February 2021

We had to be in Madrid early the next day and, as we were driving in from Valencia, found Getafe to be an excellent location to spend the night. This is a standard Holiday Inn Express. The receptionists were very friendly and the Covid-style breakfast just fine. It was nice to have an outlet mall a very short walk away.

Date of stay: February 2021
    • Value
    • Rooms
    • Service
3  Thank Maskotas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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