The problems are entirely with the property location and quality. The staff was great, the hotel was clean, and breakfast was good. The beds were so hard and uncomfortable. Flat, hard pillows. Bathrooms had 2 rough threadbare small towels, no washcloths, no toiletries except liquid soap, broken hairdryer. Room was poorly ventilated. Lots of road noise and located in a busy parking lot of outlet mall. Entirely smoke free property but smelled like smoke.
Dear guest,
Thank you for submitting your review. We work hard to make your stay comfortable and pleasant so we are pleased to note that you were satisfied with the friendly staff. I am sorry for the towels and the toiletries, we have in recepction, and not in the rooms. Allow me to apologize for any inconvenience.
Best regards,
Hiex Getafe
This is a very inexpensive hotel, but you get a big bang for your buck. Conveniently located on the way from Madrid airport to Andalucia, it serves its purpose quite well. (Very near the airport, we got in in approx 30 min with no traffic). Parking is easy and plentiful. Our room was ready even though we arrived a few hours early, and the staff was pleasant and professional. The room itself was a bit smallish for 3 people (couch + double bed), but quite decent for 2. The bed was firm and supportive. Bathroom surprisingly spacious for a European hotel. No fancy amenities, but none are really expected in this price range. Very solid breakfast, with a good size breakfast room. A big shopping mall just across the street with plenty of dining options. Some kid entertainment as well - for smaller children. Bonus - there's a Costco in Getafe.
Hotel very good for a one night stay except for a very poor excuse for a Breakfast even the yogurts were the cheapest of cheap, no taste at all , certainly the worst breakfast I have ever seen in any Hotel I have stayed in and that includes comparing it to other Holiday Inns
Stayed for one night on the way from Madrid to Andalucia. The hotel is totally acceptable for a one-nighter, just do not expect anything upscale and you will be fine. We were pleasantly surprised by hotel's COVID practices - everyone was masked, including chambermaids, hotel required everyone to wear gloves at the breakfast buffet. Also, re: breakfast, much better breakfast vs North American HIX counterparts.
We stayed for two nights. The rooms were clean and modern. Breakfast was simple but of good quality and all covid measures in place. Next to outlet stores and Centro Comercial. TGi fridays also. The receptionist was super friendly and helpful.
