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Amanda J

Great location and value for money

4.0 of 5 bubblesReviewed 24 Dec 2022
We stayed at this property for 2 nights when travelling north through Spain, having stayed there the previous month when travelling south. The location is great, right next door to an outlet shopping mall, with many restaurants, and easy access into Madrid itself via bus/metro. There is a separate gated parking area for hotel guests. The hotel is excellent value for money, with breakfast included which was very good. The rooms were clean and a reasonable size. The only downside and reason for 4/5 was the Wifi, which was extremely intermittent. We would definitely stay at this hotel again.
Date of stay: December 2022
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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All reviews warner park outlet mall value for money good size madrid airport recommend this hotel shopping centre double bed plenty of dining options rooms are clean excellent value free parking pastries reception staff bonus wifi bunch
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3 - 8 of 497 reviews
Reviewed 1 December 2022 via mobile

Nice hotel with friendly staff. The room was spacious, and had tea and coffee making facilities. For breakfast there is a good selection and there is also a small bar next to reception where you can order drinks. There is also a large seating area.

Date of stay: November 2022
Trip type: Travelled on business
Thank Josh P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Menchu Valero, Owner at Holiday Inn Express Madrid - Getafe, an IHG hotel, responded to this reviewResponded 1 December 2022

Good afternoon Mr. Josh,

Thank you very much for your words. It is a pleasure for us that our guests have a nice stay.

We hope that you come back another time.

Best regards,
HIEX Getafe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2022

I stayed in this hotel with my family during a vacation in Spain. It's super close the the Warner Park and the center of Madrid so the trips were short, letting us enjoy a full day in both of these places.

The hotel is so cheap for what it is, the staff go above and beyond to make everyone feel comfortable and safe. The rooms are super comfy and the bathroom is awesome (fancy products and a bunch of towels). The breakfast is so tasty, specially the juices and the pastries. It saddened me to have to leave so soon, would definitely stay here again.

Date of stay: August 2022
Trip type: Travelled with family
Thank ToughCookie7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 July 2022

Fantastic location for Warner, rooms are clean and well equipped. A little small for 4 people but we hardly spent any time in the room so it was fine. Free parking always an added bonus. Lovely fresh breakfast. Reception staff very helpful and friendly. Being right next to the shopping centre was also great as restaurants stay open late so we could eat there after a day in the park. Would definitely recommend this hotel.

Date of stay: June 2022
Trip type: Travelled with family
Thank local_traveller_2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Menchu Valero, Dueño at Holiday Inn Express Madrid - Getafe, an IHG hotel, responded to this reviewResponded 12 July 2022

Dear guest,

Thank you for submitting your review. We work hard to make your stay comfortable and pleasant so we are pleased to note that you were satisfied with your stay
Best regards,

Hiex Getafe

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Reviewed 6 May 2022 via mobile

The problems are entirely with the property location and quality. The staff was great, the hotel was clean, and breakfast was good. The beds were so hard and uncomfortable. Flat, hard pillows. Bathrooms had 2 rough threadbare small towels, no washcloths, no toiletries except liquid soap, broken hairdryer. Room was poorly ventilated. Lots of road noise and located in a busy parking lot of outlet mall. Entirely smoke free property but smelled like smoke.

Room tip: If you want a comfortable bed, don’t stay here.
Date of stay: May 2022
Trip type: Travelled with family
Thank kristensU1084DW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Menchu Valero, Dueño at Holiday Inn Express Madrid - Getafe, an IHG hotel, responded to this reviewResponded 7 May 2022

Dear guest,

Thank you for submitting your review. We work hard to make your stay comfortable and pleasant so we are pleased to note that you were satisfied with the friendly staff. I am sorry for the towels and the toiletries, we have in recepction, and not in the rooms. Allow me to apologize for any inconvenience.


Best regards,

Hiex Getafe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2022

This is a very inexpensive hotel, but you get a big bang for your buck. Conveniently located on the way from Madrid airport to Andalucia, it serves its purpose quite well. (Very near the airport, we got in in approx 30 min with no traffic). Parking is easy and plentiful. Our room was ready even though we arrived a few hours early, and the staff was pleasant and professional. The room itself was a bit smallish for 3 people (couch + double bed), but quite decent for 2. The bed was firm and supportive. Bathroom surprisingly spacious for a European hotel. No fancy amenities, but none are really expected in this price range. Very solid breakfast, with a good size breakfast room. A big shopping mall just across the street with plenty of dining options. Some kid entertainment as well - for smaller children. Bonus - there's a Costco in Getafe.

Date of stay: November 2021
    • Cleanliness
    • Service
Thank Orserio
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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