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Андреа К

Terrible stay

2.0 of 5 bubblesReviewed 8 Mar 2024
It was extremely cold. Only the fan worked and they told us they couldn’t help since there isn’t any maintenance available. The towels weren’t clean and smelt like sheep (literally). Otherwise it was clean. It’s also in a very bad location. We were three people in a room and it wasn’t spacious at all, there was almost no space. The breakfast was terrible. There was almost nothing to eat (about ten things in total). Extremely unpleasant stay.
Date of stay: March 2024
Room Tip: Don’t go
Trip type: Travelled with friends
3.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Menchu Valero, Owner at Holiday Inn Express Madrid - Getafe, an IHG hotel, responded to this review
Responded 9 Mar 2024
Buenos días Y6043GJ_,

En estos momentos tenemos puesta la calefacción en todo el hotel, no es posible que lo que saliera en su habitación fuera aire frío. Respecto a las toallas, las recibimos cada día de una lavandería industrial que lava a temperaturas muy altas y desinfecta al 100%, si alguna de sus toallas estaba sucia es por alguna marca de la maquinaria. No obstante, si nos informa en recepción se las cambiamos rápidamente. Sobre la localización, puede informarse en Internet de donde estamos ubicados y elegir otras opciones que le sean más beneficiosas para usted. Lamentamos que la habitación no haya sido del tamaño que esperaba y que el desayuno le haya parecido "terrible" pues sepa que es una gratuidad para todos nuestros clientes y que no están pagando por ello.

Reciba un cordial saludo.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (497)
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All reviews warner park outlet mall value for money good size madrid airport recommend this hotel shopping centre double bed plenty of dining options rooms are clean excellent value free parking pastries reception staff bonus wifi bunch
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1 - 6 of 497 reviews
Reviewed 15 February 2024

Comfortable bed and clean room.. Good breakfast..Reception staff very kind and good.Room got kettel but no aqua..At the lobby got vending machine you can buy drink and sandwich. I love holidays in express where ever we travel my husband always check in this hotel to rest before got next destinations.

Room tip: Comfortable bed and very clean..Best place to have a rest .For Muslim can order Uber Food from Halal restaurant
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Napraxon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Menchu Valero, Owner at Holiday Inn Express Madrid - Getafe, an IHG hotel, responded to this reviewResponded 18 February 2024

Thank you so much for your review.
We will hope that you stay with us again.
Regards from team Holiday Inn Express Madrid Getafe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2022

We stayed at this property for 2 nights when travelling north through Spain, having stayed there the previous month when travelling south. The location is great, right next door to an outlet shopping mall, with many restaurants, and easy access into Madrid itself via bus/metro. There is a separate gated parking area for hotel guests. The hotel is excellent value for money, with breakfast included which was very good. The rooms were clean and a reasonable size. The only downside and reason for 4/5 was the Wifi, which was extremely intermittent. We would definitely stay at this hotel again.

Date of stay: December 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Amanda J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 December 2022 via mobile

Nice hotel with friendly staff. The room was spacious, and had tea and coffee making facilities. For breakfast there is a good selection and there is also a small bar next to reception where you can order drinks. There is also a large seating area.

Date of stay: November 2022
Trip type: Travelled on business
Thank Josh P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Menchu Valero, Owner at Holiday Inn Express Madrid - Getafe, an IHG hotel, responded to this reviewResponded 1 December 2022

Good afternoon Mr. Josh,

Thank you very much for your words. It is a pleasure for us that our guests have a nice stay.

We hope that you come back another time.

Best regards,
HIEX Getafe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2022

I stayed in this hotel with my family during a vacation in Spain. It's super close the the Warner Park and the center of Madrid so the trips were short, letting us enjoy a full day in both of these places.

The hotel is so cheap for what it is, the staff go above and beyond to make everyone feel comfortable and safe. The rooms are super comfy and the bathroom is awesome (fancy products and a bunch of towels). The breakfast is so tasty, specially the juices and the pastries. It saddened me to have to leave so soon, would definitely stay here again.

Date of stay: August 2022
Trip type: Travelled with family
Thank ToughCookie7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 July 2022

Fantastic location for Warner, rooms are clean and well equipped. A little small for 4 people but we hardly spent any time in the room so it was fine. Free parking always an added bonus. Lovely fresh breakfast. Reception staff very helpful and friendly. Being right next to the shopping centre was also great as restaurants stay open late so we could eat there after a day in the park. Would definitely recommend this hotel.

Date of stay: June 2022
Trip type: Travelled with family
Thank local_traveller_2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Menchu Valero, Dueño at Holiday Inn Express Madrid - Getafe, an IHG hotel, responded to this reviewResponded 12 July 2022

Dear guest,

Thank you for submitting your review. We work hard to make your stay comfortable and pleasant so we are pleased to note that you were satisfied with your stay
Best regards,

Hiex Getafe

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