Spent one more night recently , still a good place if you have business in the area , this time I found some issues in the bathroom (dirty floor and wall , worked out towel) but can still confirm overall cleanliness and comfort , I just hope this is a random glitch , will confirm after my next stay ...
Dear AlessioG,
thank you for sharing your comments on your recent stay with us.
We take good note about these issues and make sure it won´t happen again.
Looking forward to welcoming you in the near future.
Best Regards
I stay at this hotel during all of my business trips to Madrid. It is a clean and neat hotel with a friendly staff that speaks pretty good English. They serve a very Spanish breakfast and a nice variety for dinner. There are also several restaurants within 1.5km. They have secure parking. If you are not traveling with family I would recommend only staying Sunday thru Friday, because Friday and Saturday nights this hotel is popular with families that are going to the Warner Brothers Park that is nearby.
Dear williamtbryant,
thank you very much for sharing your comments on your recent stay with us. We are more than happy to see that your stay met your expectations.
We are looking forward to welcoming you in the near future.
Best Regards
Holiday Inn Express Madrid Leganés team.
Its a neat clean hotel. Good if want to stay near to airport .Has a big Mall near bye .But in the hotel if you are a vegetarian you need to be prepared for food and even breakfast you need to be concern about
umesh_2us,
Hello from the Holiday Inn Express Madrid - Leganes, we're happy to have host your stay. I'm sorry to hear that our breakfast choices missed to leave a more positive impression. Your feedback is important and shared with the team to help pinpoint areas for improvement. On the upside, I'm delighted to know that our hotel's cleanliness and convenient location are to your liking.
Thanks for sharing your thoughts. I hope you find your way back to us when your plans bring you again to the area.
Safe travels,
Jillian I
Case Manager
IHGService
We enjoyed a 2 night stay. The hotel was clean, good size rooms, and comfortable bed. The staff were very pleasant and helpful. They had the railroad map available and explained the routes. The hotel is in an industrial area so there are no restaurants or stores nearby. We ate dinner both nights and had a good light meal. Plenty of parking at the hotel.
You can walk to the railway but we drove however we found the parking was an issue, the weather may have contributed. Overall a pleasant stay.
It seems we got low cost room although we paid the price for regular standard room. There was no normal window looking outside but directly to the concrete block of the hotel itself. In the bathroom you could see that the water was leaking from the floor above, the temperature water in the bathtube suddenly changed from hot to cold and opposite, receptionists not very kind, holes in bed sheets, very limited breakfast without eggs etc.
Good Wi-fi, possibility of parking on the street without extra costs and not far from high way
Dear Observer76,
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express MADRID - LEGANES.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Sincerely,
Holiday Inn Express Leganes Team
