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Reviews (395)
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All reviewswashing machinepark oppositebeautiful parkone bedroom apartmentrefurbished apartmentthese apartmentspool areaon site restauranthome from homeliving roomminute walka wonderful stayreception stafffully equipped kitchensea frontper daytrain station
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Reviewed 16 September 2017 via mobile

Arrived on 02nd September and were greeted by an excellent staff member Kamilla. She could not be more helpful and was naturally cheery and welcoming. Was going to complete a staff recognition card as we checked out but no pens on the desk so I hope the management may see this review. So first impressions were as remembered and our room did not dissapoint either. Able to check in straight away we had a room above the restaurant with sea and pool view. The only dowside to this was the noise from the plumbing when the upstairs apt flushed the toilet. It sounded as though water was running behind the bedroom wall! Very loud and would wake you. The apt we had was very clean and in good order. As expected when booking through Diamond the apt had everything you could want in terms of kitchen and living areas. TV's in both living room and bedroom, docks for music and comfortable seating. The kitchen had dishwasher, microwave, washing machine and large fridge/freezer. Oven and hob were fairly modern with a good range of utensils and pans etc.

We were given a cleaning schedule for our 14 night stay which clearly shows the maid service each day. A very good quality of service was provided. The bedroom and lounge had independent air con units that worked very well and no additional charges for electricity.

The pool area has not changed since our last visit 5 years ago. There are no umbrellas and the beds do not have any cushions so it can get a little uncomfortable. We felt that the standard of the day to day upkeep of the area was below standard with the pool sometimes looking dirty and cleaning not often seen. Also some of the steps and walkways were not kept clean and it just gave the area a 'dingy' feel. Maybe less staff about?

The restaurant on site is good value for money but again the outdoor area looked unloved with dead plants in pots and baskets.

All in all we enjoyed our visit and the quality of apts, location and staff make it what it is.

If you have never been to the area before enjoy the promenade with its bars and restaurants and the walk to the marina. Juust be aware that the prices have increased significantly certainly since our last visit but if you walk up the hill into the town you can find cheaper and better quality in some lovely Spanish cafes and restaurants. There is also an excellent rail service to visit other resorts that we found to be cheap but clean and reliable.

Stayed: September 2017, travelled with family
1  Thank tjg_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2017 via mobile

We had an amazing arrival experience thanks to Jose Arena who helped us with the check in and shared very helpful tips about areas to visit and excellent dining spots. Jose knew us by name and every time that he saw us he approached us to check if there was anything else he could do for us. A total star and a highlight of our visit!!!
The room was spacious and clean and matched what we had seen online so no odd surprises. One of the evenings we noticed that the remote control was not working properly. After a quick chat to the reception, two maintenance engineers arrived to the room and replaced the remote control immediately. Once again, outgoing and smiley chaps, that made us feel right at home.
We also wanted to thank Joan the entertainer, who took every chance to keep us busy and added fun to our top stay! Thank you for a great time, we will definitely be returning in the near future!

Stayed: August 2017, travelled as a couple
1  Thank dolores d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond R, General Manager at Royal Oasis Club at Pueblo Quinta by Diamond Resorts, responded to this reviewResponded 6 October 2017

We thank you for your kind words. We are very happy to read that you enjoyed your stay here at Royal Oasis Club at Pueblo Quinta and that you received a warm welcome from Jose. We are very glad you were pleased with the assigned accommodation and we do hope you will choose to come back again soon. Best wishes.
Rocio Parrondo
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2017 via mobile

I have just returned from a short break with family (including teenagers) we all found the room to be modern and comfortable with a well equipped kitchen.

The pool area was kept clean and tidy although a little small, beds were not permitted to be reserved this was policed my hotel staff which was great !!

All staff that we met from reception,bar, restaurant and housekeeping were friendly and courteous. Morning croissants were delicious and delivered to the room 1€ each.

Short walk to beach and a pleasant walk up the promenade to Marina.

We would have no hesitation in returning.

Stayed: August 2017, travelled with family
Thank Nicola B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2017

The staff is fantastic in this resort, very kind and helpful, keeping all the promise. The facilities are in good quality. Clean, excellent location, equipped with everything needed to a pleasant holiday (full kitchen, washing machine, dish washer, aircon well working, good size terrace). Beach is nearby. Smaller supermarkets only few steps. Bigger shoping possible in the upper part of the town. Serveral options for public transport in few steps. Taxi rank also few steps. Paloma park is just at the opposite side of the road. I can recommend this place to everybody.

Room Tip: Rooms facing to the pool - garden area are more quiet than those with street view.
  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Gabi305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond R, General Manager at Royal Oasis Club at Pueblo Quinta by Diamond Resorts, responded to this reviewResponded 23 August 2017

We thank you for your kind words. We are very happy to read that you enjoyed your stay here at Royal Oasis Club at Pueblo Quinta and that your apartment offered everything needed to have a pleasant stay. We hope you will choose to come back again soon. Best wishes.
Rocio Parrondo
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2017 via mobile

We really enjoyed our apartment with plenty of room for us 3. Well equipped kitchen with toaster and coffy machine too.

Bed is confy.

Our apartment had a nice balkony looking towards the main street. Sometimes choppers might disturb the evening Sangrias. If you close the balcony you can have a good night's sleep too as the roosters wont be heared in the early morning hours.

Really helpful staff at reception especially Kamila who provided with all informations and managed all neccessaey calls to help us enjoy aour stay.

Very nice park opposite the hotel.
Few minutes away from beach and shops etc.

Albert

Stayed: August 2017, travelled with family
Thank Albert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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