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Europe Villa Cortes
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Reviews (1,293)
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All reviewsmexican themebeach barprivate beachmanager ricardothemed hoteljim lorrainepool areabeautiful hotelgarden viewseparate showerhalf boardfive star hotelegg stationupgraded to a suitecomfortable sunbedsthe hotel managerbreakfast was amazing
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Reviewed 27 June 2017 via mobile

We chose this hotel as destination for our first holiday with our 11 months old daughter! So we went for a room with sea view (for an additional £400)! Big mistake!!! Even though we had one of the best rooms in the hotel with a really large terrace we couldn't enjoy the sea view as the terrace had a rather tall wall! When sitting the only thing you could see was this wall, you had to stand in order to enjoy the pricy sea view! So, from our point of view the sea view does not worth the money! Many guest were complaining about this!
Not to mention that we had a really bad smell on the terrace, coming from the drain, which made almost impossible our stay on the terrace!
The room was nice size, really good bed, the bathroom a bit outdated and in need of an update! In the bathroom, as well, we had a really bad smell coming from the drain!
The staff was really nice, which is a big plus! Always helpful and friendly!
The food...we were on half board! Breakfast a bit disappointing for a 5 stars hotel! Not enough options, really poor offer on vegetables (the only option were some tomatoes which didn't taste great)! Also, we did not manage to find any cereals at breakfast! Good selection of bread, cheese and fruits!
Dinner for half board was a different story and we were quite satisfied with it! Every evening we had 3 or 4 options of menu, all different from one night to another! And the food was really great!
The restaurant staff really friendly and helpful!
The beach. Well...for those who are first time in Playa las Americas, like us, you have to know that there is no sandy beach! We were expecting to find it The beach is rocky and hardly accessible. The hotel however has a small artificial beach! We managed to find a sandy beach at about half an hour walking from the hotel, where our daughter could play and enjoy the ocean waves!
All in all was a nice holiday, we had a great time but still regretting the money spent on sea view!

Stayed: May 2017, travelled with family
2  Thank Cristina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director de Relaciones con Clientes at Europe Villa Cortes, responded to this reviewResponded 21 July 2017

Dear Cristina T,
Thank you so much for taking the time to write this review.
We are happy to know that you enjoyed your stay despite of the room and breakfast issues.
Your review has been transferred to the concerned departments in order to evaluate it and take the right steps to improve.
We would be pleased to welcome you and your family again soon.
Best regards.
The management team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2017

Well what can I say we had a fantastic time. Our room looked over the pool and the hotel had everything my family needed! the room was very spacious food and Bar on point ! we Loved it here! the Staff was very warm and they were very helpful helping and recommending places to visit around

Room Tip: book in advance!
  • Stayed: June 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Ramses D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director de Relaciones con Clientes at Europe Villa Cortes, responded to this reviewResponded 27 June 2017

Dear Ramses D,
Thank you so much for your visit and for sharing your experience here.
We are happy to read that your family and you had a great time here.
We hope to welcome all of you again soon.
Best regards.
The management team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2017 via mobile

By far the best hotel I have ever stayed in.
The staff are amazing and so friendly, especially Andy at the pool bar. The rooms are fabulous and the food is excellent, especially the breakfasts. Already booked to go back in September.

Stayed: June 2017, travelled with friends
2  Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director de Relaciones con Clientes at Europe Villa Cortes, responded to this reviewResponded 27 June 2017

Dear Michelle H,
Thank you so much for your visit and for this review.
We are happy to read that your expectations were covered and you had a great time here.
We are looking forward to welcome you again next september.
Best regards.
The management team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2017

Exceptionally good service, courtesy and warmth from every member of staff from the moment I checked in to the moment I checked out. The whole design of the hotel, the pool, the gardens, the beachside restaurant and sea water pool, the quality and standard of my rooms, ( it was my 2nd visit), and the enviable location simply one of the best hotels I have stayed in anywhere in Europe. From the porter,the receptionists, client services, room cleaners, waiters,and the chefs, pool and garden staff etc right up to the hotel manager, who made a point of welcoming guests at breakfast, all just makes me want to book again for another wonderful experience of this amazing hotel and staff. I just hope that all the staff can maintain their individual enthusiasm for making all guests a holiday to enjoy and remember. WELL DONE!!! I WILL BE BACK !!!

Room Tip: a pool or garden view preferred.
  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank JJSSolihullEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director de Relaciones con Clientes at Europe Villa Cortes, responded to this reviewResponded 16 June 2017

Dear JJSSolihullEngland,
First of all, thank you so much for choosing Europe Villa Cortés for your holidays in Tenerife and for sharing your experience here.
We are really happy to read that you enjoyed so much your days here. We love to read that the room, facilities and the service offered by our staff were satisfactory for you.
We will be pleased to welcome you again soon.
Best regards.
The management team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2017

We have concerns over lack of security measures in place at Villa Cortes following our stay in the last 2 weeks. On returning home I emailed Ricardo Caceres the manager on two separate email addresses (as provided by Eric on reception) to ask what security measures are in place following the incident.

In the adjacent room the guests brought back other adults who they'd clearly picked up from a club or elsewhere. At 3:50am for at least one hour the guests and their visitors proceeded to fight and argue so much that a number of guests inc. ourselves called security. The security guard positioned himself in the hall leaving the commotion to continue and seemed to wait until it got so serious that the police were called.
At one time, one of the people in the adjacent room was actually banging on the adjoining door between are rooms (thankfully locked) which was incredibly frightening for all of us but especially our son. When my husband went onto the landing the security guard just shooed him back in. The language and banging was atrocious and no guest should be subject to hearing that never mind a child.
After the police attended two visitors left but the arguments with bad language continued outside the hotel foyer.
The following morning I questioned whether the guests would be continuing their stay and as informed "Yes" had to insist we had a room change. It was disappointing as I was asked to enquire again later in the day despite the fact reception informed me that they were aware of the incident as a large number of guests complained.
What my real concern is here is what security measures and checks should be in place that clearly aren't adhered to? I have questioned this directly with the hotel 7 days ago and again 3 days ago and gave the hotel the opportunity to respond but not even an acknowledgement. No doubt they will post one here.
This was are third stay at Villa Cortes and up until this point it appeared to be an respectable establishment.

Room Tip: Avoid first floor above function rooms and bar
  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank LJohnson001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director de Relaciones con Clientes at Europe Villa Cortes, responded to this reviewResponded 15 June 2017

Dear LJohnson001,
First of all, thank you so much for your three visits to Europe Villa Cortés.
We are really sorry about what happened in the hotel. It was an extraordinary situation.
Mr Cáceres has confirmed that he has sent an answer to your email.
We would be pleased to welcome you and your family once again and show you our passion for your daily work.
Best regards.
The management team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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