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Reviews (736)
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All reviewsself cateringshisha barpool areaair constayed all inclusiveentertainment teambar staffcleaned every daygames roomsun all daytoastiesbad reviewscleaned dailyall inclusive foodbars and restaurantsstayed here for a weekvery clean hotel
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34 - 39 of 736 reviews
Reviewed 4 weeks ago via mobile

Just got back from staying here was absolutely amazing. All the staff are very friendly and helpful and always smiling especially the receptionists, free air con and the WiFi worked in the room aswell. Pools are great tiny bit cold af first but you get over that straight away. Snacks are available in between meals which comes in handy if you miss lunch etc. Definitely recommend all inclusive as we were allowed to get a couple of a drinks at a time to save us from queuing. A few noisy neighbours were told to be quiet after being complained about and the hotel staff handled this very well. Some reviews say this isn’t a family hotel however, from all the things it has to offer I think it definitely is. There’s a variety of things for all different types of holidays. I came as part of a couple and we particularly liked the Shisha sports bar. Would stay again (never short on sun beds either)

Stayed: June 2018, travelled as a couple
3  Thank sophiegray98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kn Hoteles C, Director at Kn Columbus Aparthotel, responded to this reviewResponded 3 weeks ago

Dear sophiegray98.

Thank you very much for choosing KN COLUMBUS APARTHOTEL to spend your vacations and for taking the time to let us know your opinion. We have carefully read your commets and we feel happy to know that we have fulfilled your expectations.

Every day we strive to offer our guests the highest quality and efficiency in the service, in order to enjoy a great vacation. We are glad to know that, the attention of our helpful and friendly staff, the free air conditioner and the free Wi Fi at your room, the different pools, the hotel´s facilities, your all inclusive option and the snacks at the bar have allowed you to enjoy a wonderful stay at our hotel.

Once more, your opinion is highly appreciated. We work hard to exceed our guest´s expectations and to know that you would come back to our hotel, means a motivation to us. We hope to have the pleasure and the honour to repeating this experience for you again soon. Thank you very much for chosing our hotel.

Best regards,
The Management
KN COLUMBUS APARTHOTEL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Stayed here last year and was in the self catering side with a pool view and had a great holiday. Noise was tolerable. This year we were in the all inclusive side with a street view and the noise was unbareable. From the noise from the hotel across the road to the inconsiderate guests at all hours of the day and night. The walls are so thin and the bedroom was on the landing side so heard every noise. There aee signs throughout hotel asking guests to respect there neighbours but noone paid any attention to them.

Stayed: June 2018, travelled with family
1  Thank Lynne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kn Hoteles C, Director at Kn Columbus Aparthotel, responded to this reviewResponded yesterday

Dear Lynne G.

Thank you very much for choosing KN COLUMBUS APARTHOTEL to spend your vacations and for taking the time to let us know your opinion. We have carefully read your comments and we feel sorry to know that we have not fulfilled your expectations.

We are very sorry to know that the loud voices of other people bothered you. Our hotel is situated in a very centric area, in this time of the year this location is very crowded, we understand that the noise from the stree could be disappointing. In our hotel, our staff is trained to take hard measurements with those clients who are not behaving properly and our security staff follows a protocol to control these situations if they happen.

Once more, your opinion is highly appreciated. It is the opinions of our clients that allow us to improve continuously and constantly, and that is why we reiterate our apologies for the inconveniences with that have met during your stay. Thank you very much for chosing our hotel.

Best regards,
The Management
KN COLUMBUS APARTHOTEL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

just returned from a week with friends at columbus, didnt take long to check in and then to our room.
They are clean but basic and miss tea making facility in all inc rooms, the beds are awful but hey youre not in them long.
we had room 361 which faced the pool and yes you do hear people returning at night bit tipsy but youre on holiday fgs so what do you expect.
The food is excellent, im veggie and had no trouble finding something to eat, soya milk was lovely too.
The staff in this hotel are lovely, friendly and helpful and even sang happy birthday to our mate in restaurant.
We used sunbeds on the top terrace which was lovely amd quiet, although more brollies are needed.
Columbus is in great position for bars and nightlife, and a visit up to safari center is a must.
We have used columbus 4 times now and we are in our fifties and would not hesitate to book again.

maybe management could invest in double beds instead of single metal ones on wheels and put kettles in all rooms, apart from that everything was great.

Stayed: June 2018, travelled as a couple
2  Thank Nicola F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kn Hoteles C, Director at Kn Columbus Aparthotel, responded to this reviewResponded 3 weeks ago

Dear Nicola F.

Thank you very much for choosing KN COLUMBUS APARTHOTEL to spend your vacations and for taking the time to let us know your opinion. We have carefully read your commets and we feel happy to know that we have fulfilled your expectations.

Every day we strive to offer our guests the highest quality and efficiency in the service, in order to enjoy a great vacation. We are glad to know that, specially, the smooth check in, the attention of our helpful and friendly staff, our fresh and varied gastronomy, the sunbathing area and the location have allowed you to enjoy a wonderful stay at our hotel. The hotel´s location is superb for those guests who not only want to enjoy the pools and the entertainment at the hotel, but who also want to enjoy the beach and the local ammenities.

We would also like to inform you that your suggestions are very welcome. Your opinion help us to always improve our services in order to offer a better experience where it is possible.

Once more, your opinion is highly appreciated. We work hard to exceed our guest´s expectations and to know that you would not hesitate in coming back to our hotel, means a motivation to us. We hope to have the pleasure and the honour to repeating this experience for you again soon. Thank you very much for chosing our hotel.

Best regards,
The Management
KN COLUMBUS APARTHOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

couldnt of pick a better hotel .come to tenerife once a year and this has to be the best hotel weve stayed in .central and very cosy rooms spacious and friendly staff .would recommend this place .only thing is there menu for snacks needs updating and expanded

Stayed: March 2018
Thank mgrover90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kn Hoteles C, Director at Kn Columbus Aparthotel, responded to this reviewResponded 3 weeks ago

Dear mgrover90.

Thank you very much for choosing KN COLUMBUS APARTHOTEL to spend your vacations and for taking the time to let us know your opinion. We have carefully read your commets and we feel happy to know that we have fulfilled your expectations.

Every day we strive to offer our guests the highest quality and efficiency in the service, in order to enjoy a great vacation. We are glad to know that, specially, the attention of our helpful and friendly staff, your spacious room and the location have allowed you to enjoy a wonderful stay at our hotel. The hotel´s location is superb for those guests who not only want to enjoy the pools and the entertainment at the hotel, but who also want to enjoy the beach and the local ammenities.

We would also like to inform you that your suggestion is very welcome. Your opinion help us to always improve our services in order to offer a better experience where it is possible.

Once more, your opinion is highly appreciated. We work hard to exceed our guest´s expectations and to know that you have had a lovely stay at our hotel, means a motivation to us. We hope to have the pleasure and the honour to repeating this experience for you again soon. Thank you very much for chosing our hotel.

Best regards,
The Management
KN COLUMBUS APARTHOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We didn’t know what to expect from the mixed reviews but as our holiday advisor said it was a great hotel we thought why not.

How wrong she was!

Air con leaked all over the floor when on, had to go down to reception to get this fixed. Twice!
€40 to rent the safe for two weeks with €10 given back at the end of your stay. Expensive.
Shower leaked over the floor every time we used it, the bathroom became a swimming pool after we had both been in.
You have to be down at 8.30 for a sun bed, don’t bother with a parasol. They’re all broken.
Very noisy hotel! Not good for a relaxing get away. Perfect for a stag/hen do. Don’t expect any sleep between 12am-5am as the drunks noisily return to their rooms fighting, shouting, running up and down the corridors, banging on doors (with their feet) etc. There is a night guard. Don’t think he bothers to come into the other building across the pool area.
None smoking hotel (but dope is fine) we complained about the use/smell of this every night on our balcony to a member of staff to be told everybody does it!
Newly refurbished but becoming shabby in rooms very quickly. Partial refurbishment work still under way on the 6th floor during our stay. 9.30am-5pm. (We will sleep for days when we get home)
Food ok, boring after two weeks of all inclusive.
Bar fine, snacks during the day fine.
Lovely maids and reception staff, always spoke.

Very disappointed stay, I would not recommend this hotel to anyone other than a stag/hen do. Definitely not for family’s or relaxing

Wrote this on our last night, checking out at 8.30am. We can’t wait to go home!

Stayed: June 2018, travelled as a couple
2  Thank SarahMatt8912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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