Unfortunately having read some of the earlier reviewers comments it is clear you cannot please everyone. However there are comments which are unwarranted to the point of ridiculous.
We are just finishing a two week break and yes if you look hard enough you can find cause for complaint. The outside entertainment can be noisy, but finishes at 11.00pm. The scrum for sun beds when the pool area opens around 8.45 is fun but these are very minor issues for a large group managing a large complex.
The Star Friends team work hard to from 10am to 11pm trying to please all comers and lets be honest it can be a thankless task. The bar staff and waiters put in so many hours day after day with one aim - to deliver the service we have all paid for. The cleaners, maids, maintenance and pool staff continually work hard to maintain the complex.
I have to give a special mention to Renato and the photography team for providing an unrivalled memory of a great holiday.
Management are visible and approachable. If you have a problem talk to them don’t wait to go home before criticising.
We will return not only to Las Dalias but to Iberostar hotels, who have consistently provided a high level of service.More