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Reviewed 12 November 2020

A/c didn’t work in 304 2 separate times in one month. In WEST TEXAS of all places
Management was notified both times, so I don’t understand. Heat rises and the hallway was cooler than my room. Hot water wasn’t as hot as it could be. Clean, but that doesn’t matter much when you’re uncomfortable.

Date of stay: November 2020
  • Trip type: Travelled on business
    • Rooms
Review collected in partnership with this hotel
Thank loriwhitworth11
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel Manager, Other at Super 8 by Wyndham Odessa TX, responded to this reviewResponded 12 November 2020

Dear Lori,

I am sorry to learn about all the inconvenience you had to endure.
Our sincere apologies.
We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. All the problem areas will be investigated to take appropriate actions.
Request your understanding and considering future visit

Truly Yours,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2020 via mobile

one of the housekeepers was complaining about doing her job right saying the room was filthy when we cleaned the room ourselves and made sure there wasn’t a mess ,bad worker never again the pool was fun though

Date of stay: October 2020
Trip type: Travelled with family
Thank elainesadies13
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jayesh Patel, Owner at Super 8 by Wyndham Odessa TX, responded to this reviewResponded 8 October 2020

Dear Guest,

It is disappointing to see your comments regarding your experience at the Super 8 Wyndham Odessa TX.
It is unfortunate that several issues caused inconvenience to you during your stay.
We care about your experience and I realize no words can change your feelings of embarrassment and inconveniences you experienced. We will certainly investigate these points and hope to have the opportunity of seeing you back again in the future for a more positive experience.

Regards,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2020

The bed felt like sleeping on the ground underneath a pine tree where the ground is littered with pine cones.

The shower pressure was pathetic but the water was hot despite the aroma of sulfur.

The breakfast was ok if you stuck to the packaged food.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank JPMayr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
super8odessatx, Hotel Manager at Super 8 by Wyndham Odessa TX, responded to this reviewResponded 21 February 2020

Hello Guest,

It is disappointing to note that your stay at the Super 8 by Wyndham Odessa TX was not satisfactory.
We regret the inconvenience due to many unfortunate happenings.
Our team will check where we went wrong and will take corrective actions for maximum betterment.
We shall appreciate your kind understanding and request a rethinking to visit.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2019

Clean spacious rooms. Staff was courteous. Stayed an extra night with no problems. housekeeping kept us in clean towels coffee for morning coffee. Had breakfast which was cereal toast waffles juice but we did not eat. May have had more.

Date of stay: December 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nancymM1065SH
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
super8odessatx, Hotel Manager at Super 8 by Wyndham Odessa TX, responded to this reviewResponded 1 January 2020

Dear Nancy,

Thanks for the stay and the review.
Glad to note that you liked the stay and endorsing your good experience here.
We take real pride in welcoming guests like you and offering the very best services to make their stay a memorable one.Please do visit us again.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2019

Terrible place to be. Bed linens not changed. Be careful you will find human hair and stains on those lines. Rooms stink really bad and Ac units do not work. management does't seem to care much about this.

Date of stay: November 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ken N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
super8odessatx, Hotel Manager at Super 8 by Wyndham Odessa TX, responded to this reviewResponded 18 November 2019

Dear Ken,

Thanks for your stay at the Super 8 by Wyndham Odessa TX
We are very much concerned with your feedback.
Our apologies for the bad experience.
Our endeavor is to offer a nice stay to all our guests but failed this time.
Actions shall be taken to improve everything on priority and you can have a good stay next time.
I hope you will reconsider.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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