The room smelled bad, the reception area was old and worn down. The initial quality of the hotel staff was terrible, however, the weekend staff were much better. Not up to par for a Hilton brand hotel. More
- Free Wifi
- Free Parking
The room smelled bad, the reception area was old and worn down. The initial quality of the hotel staff was terrible, however, the weekend staff were much better. Not up to par for a Hilton brand hotel. MoreShow less
We apologize for the inconveniences that you had experienced during your stay. If has note been applied already, I would like to offer you our 100% Hampton Guarantee. This would refund one nights stay, per Hampton Standards, back onto your credit card. Please let me know if you would like for me to apply this to your reservation.
If there is anything else we can help you with, please let me know personally.
Front Desk Manager
Hampton Inn Dallas/Rockwall
We stayed for two nights and it was great! The rooms were clean, beds were comfortable and the third floor was quiet. The free breakfast was fine with plenty of choices. The hotel is right beside Saltgrass Steakhouse. The only negative was that the fitness room was very warm. Tried to change the thermostat in there but was unable to, so I just sweated a little more!
Took family out for the rest of the weekend after eating in Dallas on the way back from Waco Texas so decided to stay and rest before getting all the way home Great staff and very friendly would stay there again just because of that
He staff was great and hotel was in an excellent location. The breakfast I considered to be subpar even for hotel food. Cold and stale for a lot of the food. Enjoyed the hotel otherwise. They were very accommodating
Need to upgrade the mattresses. The rooms are starting to smell a bit musty, like someone has been smoking in them. Staff was pleasant but failed to recognize my Hilton Honors membership. Overall, just average.
Thank you for taking the time to review our property. I will make sure to pass your comments along to our General Manager. We are looking to purchase new matress's by the end of this year.
Hotel rooms were clean! Staff was awesome ! Very helpful and anything I asked for they made sure we received it . Checking out was awesome as well as well. The food was good and fresh ! I will be back !