This was our second stay at this property. Last time was a couple of years ago, under different ownership. We loved the place. Our room that time was small but otherwise very comfortable.
This time we had a different room (The Palms), which was much larger. We really liked how spacious it was. The bed was comfortable. There was a coffee maker and a mini fridge stocked with bottled water. The location of the hotel is great, near the river and in walking distance to many downtown shopping and dining venues. Our friends were staying in the large master suite, which has a living room, full kitchen, and private patio overlooking the adjacent restaurant. From there, we watched the live entertainment at the restaurant and received personal service right to our patio.
So those are the pros. There were quite a few cons, however. First of all, this is NOT a B&B. There is no breakfast of any kind. There were some issues with cleanliness. The only problem in our room was the drawers in the chest and the desk. There were a lot of dust bunnies, crumbs and who-knows-what. The drawers looked like they hadn't been cleaned since forever. I would definitely not store any of my things in them. There was an open tube of toothpaste left in one drawer. Otherwise our room was pretty clean, but our friends in the other room had much bigger problems: half-empty bottles of water left in the fridge, lipstick stains on the cups in the kitchen, makeup stains on the pillowcases, and more. The housekeeping in their room really missed the mark.
Also, the TV was not working in either of our rooms. Apparently this had been a problem, but we were not informed, so I spent half an hour playing with the remote thinking that maybe we just were on the wrong input setting or whatever. It was late and our host's residence upstairs was dark and quiet, so I had no way to ask for a resolution to the problem.
Lastly, soundproofing is a problem. The door into our room did not close properly; you had to lock the deadbolt in order to keep it closed. And there was a 1-2 inch gap at the bottom of the door so there was little privacy in terms of noise for anyone on either side of the door. Fortunately it is a small property so rarely are there people outside your door. The bathroom door also did not close properly. And the A/C unit was very noisy, All of these are issues that might be expected in a historic building, but just something to be aware of.
This hotel has lots of potential. If they can work on perfecting the housekeeping, that would go a long way to bringing things up to speed. Make sure the tv works. If they want to call it a B&B, offer some sort of breakfast, even if it is just a simple continental breakfast of muffins, juice, and fruit set out in the lobby. With these improvements, it could be a really fun and funky place to stay.
- Official Description (provided by the hotel):
- We are located in the heart of historic downtown, shopping, restaurants and night clubs are all within walking distance. The San Angelo Museum of Fine Arts is just across the bridge as well as Fort Concho. The Diner and blues club is right next door and has live music Thursday - Saturday. ... more less