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“Worst customer service ever”

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Hampton Inn & Suites Winnie
Ranked #2 of 8 Hotels in Winnie
Certificate of Excellence
Reviewed 17 October 2017

I booked a room with this Property and when I called to verify the reservation, I was told that it was not a good reservation and they had no rooms available. I was told that they had been completely booked since August 26. I was finally able to find another room in the area for my husband who was travelling for business. An hour later I received a call from this hotel saying they suddenly had a room for my husband. I tried to cancel right then and there and was told to contact booking site. I cancelled reservation with the booking site and conveniently they didn't receive the cancellation and charged me a no show fee. I contacted guest relations and they didn't do anything to help in this unfortunate situation. I WILL NEVER STAY AT A HILTON PROPERTY AGAIN. My husband said the Comfort Inn and Suites next door to this facility was much nicer anyways.

Room Tip: Go to the Comfort Inn and Suites next door for a great room
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  • Stayed: October 2017, travelled on business
    • Rooms
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Thank Regina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hetal P, Manager at Hampton Inn & Suites Winnie, responded to this reviewResponded 18 October 2017

Apologies for all inconvenience. But when you reserve online it does take some time to come to our system where it is visible for us. when you called the front agent was not able to find it in the system and thus she said she do not see the reservation. As it appeared on the system she called and informed you that there was a reservation for you. The hotel cannot cancelled it since it comes through the third party, as they have their own policies.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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12 - 16 of 270 reviews

Reviewed 16 October 2017

I would say that maintenance and kitchen staff need big improvement. This was the work Hampton experience ever! The refrigerator had defrosted and soaked the floor, no replacement room was available. Also the toilet water ran all nigh so I turned the wart off so I could sleep. The breakfast in the morning was awful. stale bread, not much out.

  • Stayed: October 2017, travelled on business
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Review collected in partnership with Hampton
1  Thank alansZ8968TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2017

During the evacuation of Hurricane Harvey flood waters, we found ourselves at this hotel. Staff were accommodating, professional, and sympathetic while going through their own personal losses with the hurricane. King suite room was excellent and amenities were perfect. Great internet. Felt like home away from home which was greatly needed during this stressful time.

  • Stayed: September 2017, travelled with family
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Review collected in partnership with Hampton
Thank 86wendellj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2017

Clean and neat room. Breakfast was perfect and he staff was very attentive. Very cool indoor pool which is attached to the building and you don't have to go outside. Bed is very comfortable but I am not happy with the new cable boxes being tucked away. Remote is hard to get to work while in bed

  • Stayed: August 2017, travelled on business
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Review collected in partnership with Hampton
Thank A3637VKdanield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2017

A great stay and easy walking distance to dining amenities with easy access to the interstate. Clean as most Hilton locations and very friendly. Continental breakfast was on par will the Hampton service standard.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Georg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Winnie

Address: 318 Spur 5, Winnie, TX 77665-7300
Phone Number:
Region: United States > Texas > Winnie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Winnie
Price Range: $127 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Winnie 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
The Hampton Inn & Suites Winnie offers free hot breakfast daily and free Wi-Fi. Each hotel room and suite has a clean and fresh Hampton bed, microwave, mini-fridge, and 32” HDTV. Enjoy the beautiful indoor pool and whirlpool year-round. This Winnie TX hotel is close to Valero, ExxonMobil, Halliburton, and Siemens. ... more   less 
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