The location of this hotel is pretty good. Off the Main Street to Park City but close enough to get everywhere within a few minutes. Upgraded to the club lounge access that included buffet breakfast. Also, had afternoon complimentary snacks. The shuttle service was convenient to Main st and the Park City mountain resort. Also offered ski equipment storage that was complimentary.More
Hyatt.com
Booking.com
We stayed here for a week during the Christmas for our first ski trip to park city. The kids enjoyed very much the apres ski activist provided by the hotel. The staff is very considerate and assigned us a room near the indoor pool so the kids can access the pool from the room directly.
Thank you for staying with us and taking the time and energy out of your busy day to tell us and other travelers about your experience. We are happy you had a great ski trip and enjoyed our friendly team members, comfortable rooms, and some of the amenities we have to offer! We hope to welcome you back as our guest again soon!
From arrival to departure our experience was extremely disappointing! The front desk agent who checked us in, Alondra along with her manager Christine were rude and very unpleasant. There was no explanation of property amenities such as bars, restaurant, pool, hot tub, sauna etc…there was no welcome, good evening, how are you etc…the check-in process was less than a minute long and it felt like we were in their way. There was no customer service whatsoever.
After the check-in, we headed to the room, which was located in the underground level, no view, no balcony as shown on the pictures of their website. When I went back to the front desk to express my disappointment of the room type, I was told by Alondra:”I am sorry! You booked through a third party and you need to contact hotels.com, we can’t do anything for you.” When I made a comment of how poor their customer service is, the manager Christine said: “difference of opinion”
Considering that for 3 nights, the total cost for my stay in the basement of Sheraton Park City, came up to $1,300, I don’t think my high expectations of the staff and the property were unrealistic.
I spent 2 hours on the phone with representative from hotels.com, who was very nice, professional and patient…she was able to find a different accommodation for the remaining days of our stay in Park City. I would not recommend Sheraton Park City, nor I will ever go back to that hotel. Senior leadership should definitely implement some kind of 101 customer services classes for their employees. I refuse to believe that the poor service I received is a true reflection of the Sheraton brand.
Thank you for staying with us and taking the time and energy out of your busy day to tell us and other travelers about your experience. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of exceeding your expectations. We are sorry for the challenges and inconvenience you experienced during check in with our team members and the location of your room. We can certainly understand your frustrations. We have shared your feedback with the appropriate hotel team members to ensure the necessary guidelines are in place for a better guest experience in the future. Once again, thank you for taking the time to share your feedback. We hope you choose to stay with us again when your travels bring you back to the area.
I researched and researched a lot to find a place in Park City. I wanted a nice hotel that didn’t break the bank and yet was nice and close to everything. It was perfect! We loved coming back after a long day and sitting outside by the fire.
Thank you for staying with us and taking the time and energy out of your busy day to tell us and other travelers about your experience. We are happy you had a wonderful stay and enjoyed our location, comfortable rooms, friendly team members, and some of the amenities we have to offer! We hope to welcome you back as our guest again soon!
Josh Pepper
General Manager
josh.pepper@sheratonparkcity.com
There was a lot to like about Sheraton Park City. The bathroom was amazing - good lighting, a foot bar in the shower (for ladies who shave legs), quiet barn-type door, built-in magnifying mirror and overall good lighting. Two sinks - very convenient for couples. Clever little shower cap provided. Plenty of towels. Shuttle bus, and superior breakfast service. Bed kind of squishy and uneven but I slept great nonetheless. Nice office and fitness areas. A few cons were the fan was loud, the light on the thermostat was very bright (had to cover), the toilet sounded like one of those pressurized airplane toilets when flushed, so will wake up whoever is sleeping if you flush in the night time. Game room in basement was musty and dirty with no sand on the shuffleboard. Outlets seemed old. Keurig didn't work, but they brought us a working one. Overall, because of the staff, cleanliness, the bathroom, office area, shuttle bus, and breakfast, I give this hotel five stars.
Thank you for staying with us and taking the time and energy out of your busy day to tell us and other travelers about your experience. We are happy you enjoyed your stay, our clean, comfortable rooms, friendly team members, and some of the amenities we have to offer! We appreciate your feedback on a few cons and will work toward correcting them in the future. We hope to welcome you back as our guest again soon!
Josh Pepper
General Manager
josh.pepper@sheratonparkcity.com
From check into check out, to the restaurant, hotels location, room cleaned every 4th day to parking to cleanliness to its quietness at night this was a very nice place to stay in Park City, Utah. The big fire pit on patio was the cherry on top.
Thank you for staying with us and taking the time and energy out of your busy day to tell us and other travelers about your experience. We are happy you enjoyed your stay, our location, clean, comfortable rooms, friendly team members, and some of the amenities we have to offer! We hope to welcome you back as our guest again soon!
Josh Pepper
General Manager
josh.pepper@sheratonparkcity.com
