It looks so modern and trendy. BUT...
... it's a $400+ nightly hotel when ANYTHING is going on in Park City, such as the soccer tournament. Is it worth that? Well...
* The room is clean.
* The A/C works very well.
* Lots of dining options.
BUT...
* Perhaps this is Marriott's issue, not this individual hotel's issue. But it let me check in on the app and put a time and then it said I was successfully checked in. There was nothing that said the time was a "maybe" or anything like that. It was a shock to show up and be told nothing would be available for another few hours. Of course, this was just the first of many issues.
* ALL NIGHT LONG, we heard every single footstep above us. I thought it was a stampede of bison. Or little kids. Nope, just a couple adults. But if you're going to have "hardwood" floors (some sort of laminate), you have to have solid floors with a strong foamy cushion in between to dampen all of that. We.Heard.Everything. from about 7:30 p.m. until after midnight.
Is that what you should expect from a $400+ hotel?
* Our toilet was broken. Every time we flushed the toilet it would just run. So we had to take the back off and make the stopper work right. Finally, we just left the toilet back off. I called the front desk but it was 8:00 p.m. at that point and I just told them to send maintenance after we left.
Is that what you should expect from a $400+ hotel?
* The pool was closed down. I chose this hotel because of the pool. I was told later that there is a notification online that said " Please note - Renovation of the hotel roof is in progress. The pool and hot tub will be closed during this time." I did **NOT** see this when I booked. At all. Had I seen this I would not have stayed here because it was always forecast to be hotter than balls on rye. It DEFINITELY was not on the app, which is where a person can easily book. Unfortunately, the response was simply to send people to pay for a public pool. Have a renovation that is this big? Make a deal with the local pool and get some vouchers and give them to guests. Not that hard for someone wanting to do more than just mail it in and cash a paycheck. But they didn't do anything of the sort.
Is that what you should expect from a $400+ hotel?
* I'm not a fan of having an ice machine where it is, with a camera above it, as if the greatest crime committed in 2022 is filling up a little personal cooler or something.
* They acted like I was stupid for not realizing that the drink cooler was the mini fridge. First of all, it's not cooled to mini-fridge standards. It's cooled to drink standards (it's different). And I've stayed in several Marriotts where a drink cooler existed and it was specifically requested NOT to have food in there (and one even said it didn't cool to refrigerated standards). Why does this one assume someone would know. Yet, the scoff in the woman's voice when I called about it.
Is that what you should expect from a $400+ hotel?
But other than that, place was great :-|.
Bottom line, next time there's something in Park City I have to go to (and there will be moving forward), I'll just stay at a different hotel, or in Heber because all you are to them is $$$, NOT a valued guest, especially when you're only silver elite status and not platinum or something like that. Give me a break.
