Hotel is clean and the bed was comfortable
Microwave and fridge are in the room. Loved the chaise lounge for watching tv.
Light sleepers should ask for a room farther from main road.
Breakfast was good and included the wonderful cinnamon rolls.
Only bad thing was nobody was manning the front desk for more than 30 minutes when I arrived. This is not a good thing for a hotel. Someone should always be on duty.
Hyatt.com
Hurb
Algotels
The location of this property is super convenient, with close proximity to the freeway and walking distance from all of the Kimball Junction restaurants/attractions, including a nice walking trail and a nature preserve. Thus making it a great option for road trip stopovers or quick getaways.
Rooms are nice with exceptionally comfy beds, decent sized living space with a comfy couch, as well as a microwave and fridge. Amenities include a pool, a large hot tub, small fitness center and even a sauna!
As a quick warning - housekeeping does not seem to honor the ‘Do Not Disturb’ sign and entered the room on 2 separate occasions (that I know of) while the sign was up - in one case definitely getting the full show ….so I would recommend bolting your doors when you’re inside and keeping track of your valuables.
My only issue with this hotel is the grossly misleading room descriptions and failure to remedy. We booked the “2 queen bed suite” that described having “additional living area” on the IHG app. No specifics were given about square footage or photos. But it was $40 more than the standard queen, so I assumed it would be bigger.
When we saw the room was the same size as a standard queen I called the front desk and was told that the only difference with this type of suite is that it has a steam shower. To get more space you need to book the “one bedroom suite” and they didn’t have any available rooms to move us to. Who wants to pay $40 more for a steam shower at a holiday inn?! And it wasn’t even a nice one and was crammed awkwardly into the toilet room. So annoying and they really need to update the website/app descriptions.
Otherwise, it’s clean, fairly modern, good breakfast. And indoor pool/hot tub area looked like it would be great during ski season. Definitely an upgrade from our more budget hotels during other parts of our road trip. Just beware of the “suite” room types.
Hello, aliv379
Thank you for leaving your opinion and choosing our establishment. It's crucial for our improvement and allows us to make proper adjustments to offer you and all guests a better service in future stays. I apologize on behalf of the hotel. We are currently working on the issues you encountered. Our local team will ensure we improve our quality. I have also forwarded your review to our management for further action. Our establishment aims to meet the highest expectations in your business or leisure trips.
Hopefully, we'll get another chance to show you we have made the necessary adjustments to offer you a much better stay. See you soon!
Alejandro G.
Case Manager
IHGService
We stayed there four nights. Rooms were clean. Staff was friendly. Breakfast was typical Holiday Inn Express fare, but well prepared and presented. Pool, sauna, and spa were well maintained. Would definitely stay here again. Recommend to others.
We were very unhappy when we got to this hotel because of the lack of precise information available to get to the mountains. The first day involved a taxi and a long walk in ski boots. It took us a couple of days to figure out the transportation system to Canyons and Park City. Once that was made clear, the location turned out to be just fine for skiing at Canyons (3mi). Restaurants and supermarket were within walking distance. We were in the hot tub a couple of times and that was fine at the end of a ski day. We would stay here again given what we know now.
First, this hotel is not in Park City. It’s in Junction Station (near Park City). The king rooms are very small even for 2 people. There is an apartment complex right next door. If you open your window blinds plan on seeing into the apartments. There is a sink outside the bathroom/shower area. If you need to use the sink area your spouse will definitely stay awake due to the noise and lights. Breakfast is average. Housekeeping comes but they forgot to give us hand towels. The hotel is near a lot of shopping areas and restaurants. It is a dog friendly hotel.
Hi Soiled,
Thank you for being our guest and for sharing your hotel experience.
I am happy to read you appreciate our proximity and pet-friendly hotel. It is our goal to provide the utmost care to ensure your experience is memorable. I am sorry we missed the mark on this day surrounding the room size, bathroom layout, breakfast, and housekeeping service. amenities.
As our valued guests, I have shared your comments with the hotel management as a source for the enhancement of our lodging encounters and services.
As we continuously work on surpassing expectations and prove to be a delight, we hope you will try us again.
Warm regards,
Zel N.
Case Manager
IHGService
