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Reviewed 29 June 2021

There isn't much good to say about Westgate Park City, and the parking lot is about as tight as any parking lot that I have ever tried to park in. The covered parking takes you up several floors and then deads end, making turning around almost impossible. Eventually, after 30 minutes of trying to navigate through the garage, we asked the desk where to park, and they had us park across the street in the dirt. It took us nearly 20 minutes to try and make our way back to our room. Once at our room, we found that the partition door was wide open and tried calling the desk to let them know, but in the middle of all of this, our neighbors walked in on us and asked us what the hell we were doing there? We were sharing our room with another guest, and topping it off; they accused us of trespassing! At this point, we decided to brave the journey to the check-in counter and became lost as there were no signs or directions to the main lobby, but we finally found a staff member who directed us. Getting back to the entrance required us to take the elevator down the 3rd floor, walking through the garage up to the next level, and then finding another elevator to take us to the lobby. After 30 minutes of trying to carry our bags around and 45 minutes of trying to get a different room and another adventurous journey to find our new room, we were incredibly disappointed to learn that room smelled of mildew, had poor air circulation, had pubic hair on our pillows and fingerprints on the mirrors. We gave up and tried to go to bed, but the elevator right next to us kept us up most of the night. I can not recommend a stay here and if you do, prepare to be disappointed!

Date of stay: June 2021
    • Location
    • Sleep Quality
    • Service
Thank TravisDMurdock
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Westgate Resorts, Other at Westgate Park City Resort & Spa, responded to this reviewResponded 6 July 2021

Travis,

Thank you for your comments regarding your recent stay with us at the Westgate Park City Resort & Spa. We certainly appreciate the feedback as it is most important to us and helps us to ensure future stays are more comfortable. We are very sorry to hear that your experience was not up to the standard that Westgate Resorts holds itself to. Guest satisfaction is out top priority and we regret that we fell short during your stay. The issues you experienced are very rare and we do hope that you will allow us another opportunity to exceed your expectations.

Sincerely,
Divya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2021 via mobile

We stay at the Westgate for a month every year during ski season, the employees always go above and beyond to make this experience one of our most wonderful destinations. Recently Amazon defaulted to this location and sent my package to Westgate instead of my home on California. Customer service representative Danu took the time to locate the package and return it to Amazon. This is what I would call above and beyond. Thank you! Setting the bar this high is what any business owner hope for in an employee!

Date of stay: June 2021
1  Thank ashlie898
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Westgate Resorts, Other at Westgate Park City Resort & Spa, responded to this reviewResponded 6 July 2021

Ashlie,

We value your review and repeat business. We are thrilled that you had a great stay with us at the Westgate Park City Resort & Spa. Making memorable stay experiences with our valued guests is what we do best! We hope to see you again very soon for another relaxing stay!

Sincerely,
Divya

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Reviewed 14 June 2021

So it was our first time in Utah. We don't have any plans yet bu then Sandra recommended a lot of things to do in the property and Park City. We will definitely come back here again. WE TOTALLY LOVE ITTTTTTTT!!!!!!

Room tip: There's construction around the area, request a quiet building
Date of stay: May 2021
    • Location
    • Rooms
    • Service
Thank joshuacF7689PU
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Westgate Resorts, Other at Westgate Park City Resort & Spa, responded to this reviewResponded 6 July 2021

Joshua,

We really appreciate you taking the time to share your review with us. We are elated that you enjoyed your stay with us as we take pride when guests have such an amazing experience at our property. We look forward to seeing you again soon at the Westgate Park City Resort & Spa!

Sincerely,
Divya

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Reviewed 13 June 2021 via mobile

Our stay was wonderful !!! Their kids had a time of there life. Fantastic place. Room had a few issues kiddos to chuck and Alan for taking the time to get the hot tub working from a long time leak that it had.

Date of stay: May 2021
Trip type: Travelled with family
Thank Wanda12860
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Westgate Resorts, Other at Westgate Park City Resort & Spa, responded to this reviewResponded 6 July 2021

Wanda,

Thank you for choosing to stay at the Westgate Park City Resort & Spa. We are beyond delighted that you enjoyed your stay as we always strive to provide all our guests with their dream vacation. We look forward to hosting you again for your next vacation.

Sincerely,
Divya

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Reviewed 12 June 2021

We were fortunate to be invited by friends to stay in their second bedroom in their suite over a long weekend. Overall, very nice facility, very friendly and accommodating staff. Pool and tennis courts up to par for a resort. The hotel shuttle was really convenient for riding into the historic area. The resort was gearing up to open its shopping and entertainment areas behind the hotel, including flowers and foliage that we cannot grow in Florida. We used the clean outdoor bbq grills several times. Overall, would not hesitate to stay here again.

Date of stay: June 2021
    • Value
    • Sleep Quality
    • Service
Thank Vicky W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Westgate Resorts, Other at Westgate Park City Resort & Spa, responded to this reviewResponded 17 June 2021

Thank you for taking the time to share your experience with us on your visit to Westgate Park City Resort & Spa. We are glad that you were able to enjoy some of our on-site amenities and even spent time at the BBQ grills! We hope that on your next stay we can blow you away even more to gain that fifth star.

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