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Reviews (159)
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Reviewed 5 March 2018

My husband surprised our family of four (daughters ages 1 and 4) with a trip to Manchester after the latest snowstorm. He spoke with Alyssa, the front desk manager, to assure we would have a place to stay despite the impending Nor'easter the night before we arrived and she promised a warm, cozy room. I was absolutely blown away by Alyssa's hospitality. She made sure there was a new pack-n-play in our room for our youngest, with a tiny blanket and pillow just for her. The lights and heat were on in the room upon our arrival, as well as fresh toiletries and even sleds for the girls to use on the hill right outside our door.

The Main Office is an old farmhouse that has an adorable library loft where we sat on our laptops while our daughters played with a variety of items Alyssa gave to us (new crayons, lots of paper, and Legos). The fireplace in the Main Office is big and beautiful, the perfect place to enjoy continental breakfast each morning. Alyssa made sure the bagels were fresh and that we had juicy sliced melon alongside steaming tasty coffee and refreshing orange juice.

We stayed in a room with double Queen bedroom and a living room with a toasty fireplace. Alyssa refreshed our towels and toiletries daily and even offered to vacuum up the salt and sand from our boots. Despite being a little bit outdated, the room was immaculate and so very clean. The fireplace was so warm and ideal for the snow falling outside. There was a mini fridge, two televisions, and a dvd player in the living area for the kids. There are dvds to borrow in the Main Office, but we brought our own!

Room Tip: We stayed in an upper room with a fireplace that had a balcony and amazing view of the sunrise.
  • Stayed: March 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Caitlin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2018 via mobile

Alyssa, the front desk manager was very nice she went above and beyond To make us feel like home, we had a real Vermont experience, property is under new management I Would definitely stay here again.

Stayed: January 2018, travelled as a couple
Thank Donna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2017

I think I stayed here when the property is in the middle of a sale. At face value it looks nice and it is near Manchester Center. The Inn needs some serious upgrades. My room did not have any heat (in December) We found a tissue in one of the beds in the room. So did that bed get remade or changed? I would not stay there again.

Room Tip: Stay in Manchester
  • Stayed: December 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Andy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The INN A, Guest Relations Manager at The INN at Willow Pond, responded to this reviewResponded 6 February 2018

We agree and that’s exactly what is being done

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017

We had a very good time in this hotel in Vermont. Staff was pleasant and our room was large and comfortable. The view was amazing. Breakfast was minimal but good and they offered us a fantastic warm cader. We had a very good rate and we recommend a stay! :)

Stayed: November 2017, travelled as a couple
Thank Alessandro C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2017

The location of the property is fantastic in relation to town. Property Manager Alyssa was extremely accommodating and really went above and beyond to ensure our stay (and other guests as well) was the best experience possible. We experienced some minor issues during our stay and Alyssa addressed each and everyone with the type of customer service attitude one would expect when paying for a service such as this. Kudos Alyssa and thank you again for all of your help during our weekend stay in Vermont.

Stayed: November 2017, travelled with family
Thank ZumbaMom75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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