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Reviewed 13 June 2012

I did not feel as if the website was accurate in talking about the check list for the cleaning of the rooms . Upon arrival I always check to make sure the fridge and coffee maker are working . Our coffee maker still had coffee in the pot and the coffee filter in the basket from the previous guest . Obviously that step was overlooked in the cleaning of the room.
Also the sheets and towels , although clean , could have used a little bleach had a gray look to them .

  • Stayed: June 2012, travelled with family
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1  Thank Sueanne53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Motelman_12, Owner at Swanton Motel, responded to this reviewResponded 18 August 2012

There is no excuse for not using the cleaning checklist. First and foremost we are to sell CLEAN, CLEAN, CLEAN. This experience should not have happened.

We had to leave last year to take care of my ill mother in Maine. My son is managing the motel for us and has had a few little bumps along the way. We have re-inforced the need to use the cleaning checklist meticulously, and to check-up on his cleaners. I believe this has been rectified.

We have also purchased new sheets for the entire motel, although bleach is always used. We will watch more closely.

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Reviewed 28 May 2012 via mobile

My husband, two of my siblings, and I stayed in one of the suites. Only one room had air conditioning or cable, which was inconvenient to say the least. To share any cool air with the other room, you had to leave the connecting door open, which then removed any chance of privacy. Also, no fan in the bathroom made it awkward any time someone needed to use it, as you could clearly hear whatever the person was doing.

The refrigerator was nice for storing breakfast and drinks. The shower was inconsistent, alternating between scalding and freezing without touching the dial. Wifi was free and very fast.

We would probably stay here again in the off season, when prices fit the amenities (but only in the double rooms). In peak season however, when the chain hotel in St. Albans is similarly priced with the addition of providing breakfast, we will probably stay there.

Ran out of toilet paper and could not get more because the motel office was not open at 8:00 am. As long as you know this is a family-run place and can adjust your expectations and needs accordingly, it's a fine place to stay.

  • Stayed: May 2012
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Thank janetmulligan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Motelman_12, Owner at Swanton Motel, responded to this reviewResponded 22 August 2012

We have reinforced the checklist; all rooms are double-checked. We very responsive to our guests and attend immediately to may make your stay comfortable.

We have installed a louder buzzer in the house to capture our attention when office is "closed". Although attended 24 hours per day, we do "close" the office to go to bed. With the new system, and a little time, we will awaken to attend the need.

We place our soaps in dispensers in two locations: one by the sink (hand soap) and a second in the shower (hair and body soap). We've added labels to make it clear. Our soap dispensers have garnered a lot of positive responses. We also keep bars of soap to provide to guests (upon request) for those that prefer them.

We provide an extra 2 rolls of toilet paper in all double rooms and 3 extra rolls in suites. It is interesting to note that this reviewer has posted many reviews where she runs out of toilet paper.

We are solving the A/C and water temperature fulctuation issues.

Our prices are always less than St. Albans chains especially since we honor discounts during peaks.

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Reviewed 22 May 2012

when i stayed there it was clean. but i went to take a shower and there was no soap to use and the office was closed.
i wouldn't stay there again because since my stay the prices went to $175 a night. could stay someplace else cheaper with better service.
thanks.
patty

  • Stayed: June 2011, travelled as a couple
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Thank patricia s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Motelman_12, Owner at Swanton Motel, responded to this reviewResponded 22 August 2012

We have installed a much louder buzzer in the house to capture our attention when office is "closed". Although attended 24 hours per day, we do "close" the office to go to bed. With the new system, and a little time, we will awaken to attend the need.

We place our soaps in dispensers in two locations: one by the sink (hand soap) and a second in the shower (hair and body soap). We've added labels to make it clear. Our soap dispensers have garnered a lot of positive responses. We also keep bars of soap to provide to guests (upon request) for those that prefer them.

Our prices are very competitive for the area, especially since we honor discounts during peaks.

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Reviewed 12 September 2011

4 of us reserved one of the two "suites" that the motel has. One room had 2 dbl. beds, air conditioner, flat-screen TV on the wall with cable, DVD, small refrigerator, coffee pot, clock radio/alarm, microwave and snacks to buy for $1.00 each. (leave the money in the room for the snacks) The other room had two twin beds, a clock radio/alarm that we unplugged due to a aloud buzzing sound that was not the alarm and a flat-screen TV on the wall with a built-in DVD player but NO cable. That didn't make us too happy. The office does have about 1000 DVD's to borrow, but not the same as having access to cable. Also, the room opened into the small room from the outside. Bathroom had a door from the main bedroom and one from the smaller bedroom. It was very clean, but I think the shower stall needs to be replace. No fan in the bathroom, so it steams up pretty good, especially after 4 showers. The two rooms were very clean, although the runner into the room was stained and maybe should have been removed or changed. I was a little worried about only one air-conditioner because it was a very humid weekend but it was fine as long as you kept the door opened between the two rooms. There was a lovely swimming pool that we didn't have the time to use. We would definitely stay here again. I did tell the management that we would appreciate cable TV in the smaller room next year. We'll see.

  • Stayed: September 2011, travelled with family
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Thank mam1344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Motelman_12, Owner at Swanton Motel, responded to this reviewResponded 18 August 2012

We will extend the cable to the other TV.

Not sure why I never noticed the lack of fan in the bathroom but this is second mention. We will install one.

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Reviewed 26 May 2011

Stopped on route for one night. Clean and good service. You can also borrow DVDs from the office which was good for the children. It was quiet and had a pool and free wifi which is always good.

All in all a good nights stay, beds are hard but that was good for my back! Shower was a bit changeable and kept going cold then hot, which was a bit of a pain. 1 night fine, but would not want to stay much longer.

  • Stayed: May 2011
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Thank Laurista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Motelman_12, Owner at Swanton Motel, responded to this reviewResponded 18 August 2012

We are addressing the water issue. It appears to be related to our hot water recirculating system that was incorrectly modified when we replaced the hot water heater. We also replaced mattresses in one room with a few more on the horizon.

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