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Reviewed 27 July 2016

Great location and Service. Only problem was air conditioning fan rattling on and off during the night. Didn't report due to late arrival and express check out. I'm sure the hotel would have offered us a different room.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Andrew M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this reviewResponded 27 July 2016

Thank you for your review, as you mentioned we would have been happy to move you. The auto thermostats on the AC units do turn them on and off as the temperature in the room fluctuates. We are sorry this was bothersome, we hope you will return again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2016 via mobile

The room was great, the grounds were great, the location is great, and most of the staff is great. The one problem we had was watching how the breakfast buffet monitor interacted with guests. She was down right rude and out of place in how she spoke to some of the guests. I would go into specifics but it happened everyday to different guests that I am sure the hotel is aware of her attitude...hopefully they didn't train her to be this way. While it seems a little trivial - one employee - it can start your day out on a bad note.

Date of stay: July 2016
Trip type: Travelled with family
Thank jordanna j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this reviewResponded 27 July 2016

Thank you for your time in writing a review of our hotel. I am so sorry that one of our employees overshadowed your experience here. It is unfortunate that this happened and we will be looking into the situation. We appreciate you being candid in letting us know, since this is a surprise to hear, we are commended time and time again about out staff and we as a team are sorry this was not your experience. We hope that you will visit us again so that we can leave you with a more favorable impression!

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Reviewed 25 July 2016 via mobile

I cringed when I heard the words Best Western but this was an extremely clean hotel. Keurig coffee available 24/7. Hot breakfast and the staff was friendly and welcoming. Nestled right off the highway. Clean area and 7 minutes from the Ben & Jerry factory. I'd definitely stay again.

Date of stay: July 2016
Trip type: Travelled on business
Thank TheLidoDeck
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 July 2016

Though prices seem to be a bit high, I would highly recommend this hotel to anyone traveling in VT. The staff was pleasant and our room was kept very nice. The pool enclosure was like a sauna on a hot summer day, but we were able to sit outside and enjoy a nice setting.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Kimberly S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 July 2016

Great landscaping, amazing location, super clean hotel. I was also surprised at the patio at the other end of the indoor pool, complete with good-quality lounge chairs and a great view of the surrounding mountains. Will be back for sure.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Misterd45
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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