Very clean and comfortable room and amenities... great location... easy access to Charlottesville ...recommended for individuals or families... will recommend to other friends and relatives to stay at this hotelMore
- Free Wifi
- Free parking
Very clean and comfortable room and amenities... great location... easy access to Charlottesville ...recommended for individuals or families... will recommend to other friends and relatives to stay at this hotelMoreShow less
Thank you so much for the fantastic review. Your kind words and ringing endorsement are most appreciated! We look forward to welcoming you back to our hotel again soon.
This hotel was an easy off and on our route. Hotel was clean. Room was immaculate and I felt safe. Staff was courteous and helpful. Would definitely stay here again whenever I am traveling south again.
Thank you for the fantastic review! We are so glad to hear your comments about cleanliness and safety. I will make sure to share your words with the rest of the staff. We look forward to welcoming you back next time you are headed south.
Thank you to the attendants at the front desk who were quite friendly and willing to answer our many questions. They provided us with great information about area shopping and dining. We missed the delicious free breakfasts and will be glad when the breakfast is up and operating once again!
Thank you so much for your kind words. Our breakfast should be opening back up sometime in April. We can't wait to have it back either!! We look forward to seeing you again soon.
We had a very poor experience at this location. We were traveling for a family emergency and had an issue with the reservation. We ultimately had to rebook when arriving which wasn't the hotels fault except that they rebooked us for the wrong number of nights so when we returned after spending all day with my dying parent, we were locked out of our room. The person at the desk was rude and answering the phone while we were standing right in front of them. We got back into our room after booking AGAIN and had to request additional towels because there were not enough for all our family members in the room to start with. We never received the towels. What was a horrible trip due to my mothers death was made even more horrible by the experience that I had at this hotel. I will never stay at a Hilton Garden Inn if I have a choice. I am booking a hotel for a return trip for the funeral and am booking a hotel that is twice as expensive rather than stay here again.
I would like to start by offering my sincerest condolences for the loss of you Mother. This was unnecessary stress that you didn't need during this time. It is my understanding that my Assistant General Manager spoke with your husband yesterday, as he had also done a survey, and made things right with a complimentary night and 10,000 honors points for the lack of service that you received from the desk and housekeeping. In regards to the reservation issue, unfortunately these things happen when booking through a third party site. Booking direct with Hilton is always the way to go to avoid such circumstances and getting your Hilton Honors benefits. Again you have my sincerest apologies for your loss and for our service shortcomings. My AGM and I understood that things were made right yesterday, but if that is not the case then please reach out to me at the hotel directly.
Always stay here. A very sweet lady names Ellen helped me at checkin this stay. Kelli is always great at checkout. Everything was very clean and follows all COVID rules. Cannot wait for things to get back to normal. Thanks for yet another great stay!
Thank you for your return visit and another great review! Returning to our property is the best compliment you can make. Kelly and Ellen are stars for sure! I have made sure to share your comments with them both as well as the rest of the staff. See you again soon!
Jacob help me out so much with his knowledge of what was open for a late night meal to helping us with directions he went above and beyond for me he truly is a shining star. My room was among clean and great view and the bed was fantastic can not wait to come back.
Thank you so much for your kind words about Jacob! I have made sure to share them with him and the rest of the staff! We look forward to welcoming you back again soon!