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Homewood Suites by Hilton
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Savings alert! 18% below average rates

The price you found is 18% lower than this hotel's average rate of US$92/night.

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Reviews (409)
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180
107
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180
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All reviewsfull kitchenbasketball courtliving roomhome away from homerichmond areanice hotelbusiness tripstay there againenjoyed my stayfront desk staffindoor poolhot tubgreat place to stayfitness centercomplimentary breakfastoatmealdishwasher
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173 - 178 of 409 reviews
Reviewed 3 May 2016

Good hotel with friendly staff. Breakfast is provided and there is a good selection of different items. Pool and spa were clean and relaxing. Gym is small but adequate. Overall a great experience I would stay there again.

  • Stayed: April 2016, travelled on business
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank walshj2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2016

We had a terrible night... Felt like we were sleeping in a machine room. We finally shut the unit down and suffered with the air quality. Breakfast was less than desirable. For over $300 per night for a two bedroom suite.... I was extremely disappointed

  • Stayed: April 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Homewood Suites by Hilton
Thank Mjimcpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Gene C, General Manager at Homewood Suites by Hilton, responded to this reviewResponded 6 May 2016

Dear Chris C,

I sincerely apologize for the noise issue encountered during your stay. Our guests’ comfort and safety is my number one concern. Your review will assist in correcting issues in the future. I do hope that the next time you are in the area you will consider staying at our property again. Thank you.

Thank you,
Sara-Gene Curtis, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2016

Stay at this property on our way to Florida from New York. A birthday party took over the pool area with alcohol. That night the party was running up and down the hall screaming. The pool area still was not cleaned the next morning by the time we left.

  • Stayed: April 2016, travelled with family
    • Value
    • Location
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Review collected in partnership with Homewood Suites by Hilton
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Gene C, General Manager at Homewood Suites by Hilton, responded to this reviewResponded 6 May 2016

Dear Chris C,

Thank you for taking the time to post a response to TripAdvisor! We are so sorry this happened during your recent stay. Parties and noise issues are not tolerated and these guest should have been removed from the property.
We will ensure that future situations such as this are properly handled so guests are not disturbed the way you were. Again, We apologize for this experience and hope, in the future you will give us another chance.

Sincerely,
Sara-Gene Curtis, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2016

Loved staying here. Their network was down so they let me use their back office, I left my Iphone in the room and they actually called me and is shipping it back. I travel a lot and NEVER has a left item been a found or b shipped back. my new home away from home

  • Stayed: April 2016, travelled on business
    • Value
    • Location
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Review collected in partnership with Homewood Suites by Hilton
Thank johnsonnl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2016

Challenging to say anything nice about room- kitchens and bathrooms outdated- dingy and seemingly filthy- lobby was lovely- staff is the reason this property is worthy of any stars- they were wonderful -

  • Stayed: April 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Doreen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Gene C, General Manager at Homewood Suites by Hilton, responded to this reviewResponded 6 May 2016

Dear Doreen E,

Thank you for your feedback! We are glad you chose our hotel during your recent stay and apologize for the issues you encountered. Thank you for your kind words regarding our staff. It is our goal to exceed every guest's expectation when staying at our hotel.

We are grateful for the second chance you gave us on your return trip and are elated that it was a much better experience! Thank you again for your Hilton loyalty and we hope to see you next year!

Thank you,
Sara-Gene Curtis, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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