Might, I suggest, that as a patron we have the option of where we choose to dine. I am a visitor from DC, where I am very familiar with dining out as there are a vast variety of restaurants as far as your eyes can see.
I came in your establishment with a friend who suggested the place. At the time of arrival there was one party of 4 seated, we made the second party. Our waitress came to the table talking on the phone, and stood there for about a minute on the phone while we decided what we wanted, problem one. Would you like to know what the conversation was about? A &15.00 tab someone did not pay. We ordered drinks and a snack order of chicken gizzards. Received the drinks and food, not bad. We waited, and waited, and waited and waited for our bill. The surprising thing is the waitress never even came back to see if we wanted anything else. At this point another couple was seated and one more was arriving. Four tables of people. I had to wave down another lady to get the bill, she gave it to us, then we waited and waited and waited again. We were trying to figure out the tip and another waitress whom we never seen, came to the table slide the money from under my friends hand as he was signing the check and left. We looked at each other and could not believe it. That was not the tip nor was it for her as we have not seen her at all. After counting the cash we had we decided to write and tip in however this young lady took our money off the table that did not belong to her. We were talking about it to ourselves and she came to the table and said "What, What". Not that I had to, but I explained to her that, first we never saw you at the table and second that was not the tip. She started to explain to me that this is what waitress do and wanted to give me the history and theory of a waitress. Sorry don't need it, I am Engineer. Then at this point I am assuming that someone that was posing as the supervisor came over and she was just as rude. She was yelling "it is only 3 dollars". Correct and the bill was only 21 dollars, which is more than 15% which they should not have received but maybe if they would have waited for the check they would have gotten a better tip.
We do choose where we want to eat. There are not a lot of places to dine in Hampton Roads let alone Black establishment. We patronize the small business by choice. My friend used to come there often, you just lost a customer. And I will make sure that I tell everyone I know the experience that I had at your establishment. Ya'll really need to consider to do better. The very small crowd should send a message that you need to make some drastic changes in you customer service attempt.
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