Rosalyn at the front desk was very helpful, professional, and friendly. Our reserved room was not ready so she switched rooms, no problem. The room was nice, clean, quiet, and large. Our only minor complaint was the TV. It was very small and sat across our large room made it look even smaller. We would stay here again without question.

Was attending the open house at JMU with my family and booked this hotel a couple weeks in advance through the hotel directly. Even checked in online as we got closer to Harrisonburg but was notified that we needed to stop by the front desk to pick up our key. Arrived at the hotel at 10pm to find a line of people waiting at the front desk, and they did not look happy! About eight families, each of them being told that they did not have a reservation because they booked through a third-party. After almost an hour of waiting in line, we got to the front desk only to be told we didn’t have a room either! The room that we had literally checked into was supposedly not clean, although no one bothered to check it! Supposedly did not have anyone available to clean it and had no other rooms available either clearly! We were turned away with not even so much as an apology! It is now 11 PM at night pouring down with rain and hotels booked everywhere! To add insult to injury, I was told that I would not be charged, which one would think would be the very least the hotel would do given the circumstances! But that didn’t turn out to be the case! I never received any confirmation or any email or any apology, and my card was charged for the entire amount! When I called about the charge, the hotel seemed absolutely oblivious to anything that had happened! Was told I would receive a credit, but don’t believe it. I expect I will end up having to dispute this with my credit card! Have always had positive experiences with Hampton Inn, but this was enough to make me never want to stay at another Hampton again! I would avoid this place at all costs!

Upon checking into room found previous persons hair in bathroom floor and tub. Walls dirty. Hairdryer dusty. Bugs in dining area. Tables in dining area sticky. Regular coffee not available during breakfast. Informed host and had to wait for fresh pot to be made while breakfast got cold. Bagel was stale. Only one type of muffin available .