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Reviews (295)
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Reviewed 18 August 2017 via mobile

DO NOT stay here if you are traveling for the government. They do not do tax exempt and will give you the run around if you try to push it. Also in general quite subpar. A little dirty, out of the way, dated, and the breakfast sucked (overripe fruit, no bacon, limited yogurt choices, and apple juice was pure water).

Stayed: August 2017, travelled on business
1  Thank Victoria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca R, Manager at SpringHill Suites by Marriott Lynchburg Airport University Area, responded to this reviewResponded 20 August 2017

Thank you for taking the time to review your recent stay with us. We deeply apologize if your staff did not communicate our policies well. We appreciate you letting us know, so that we may investigate how to improve going forward. We never want any of our guests to have the above experience at our breakfast buffet and will also address this immediately with our staff. We appreciate all your feedback, as we use guest comments to identify areas for improvement.
Regards,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2017

I arrived 30 minutes before checkin (posted) . The clerk checked me in without a word! Smiled and asked if there was anything he could recommend or find for me. The entrance, lobby and floor I stayed on were spotless and the decor was retro. Loved it! Bright and welcoming! The room was perfect!!! Very spacious and clean! I slept like the dead at night! Breakfasts were VERY tasty and there was something for anyone! I would stay here again in a heart beat! Staff, from lobby to cleaning, were very friendly and polite!

  • Stayed: August 2017, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Ingrid M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca R, Manager at SpringHill Suites by Marriott Lynchburg Airport University Area, responded to this reviewResponded 14 August 2017

Thank you Ingrid for taking the time to review your recent stay on TripAdvisor! We are love to hear that you enjoyed our newly renovated hotel decor and delicious breakfast options. We look forward to all your future stays with us!
Safe travels!
Rebecca Ramey
eCommerce Marketing Manager
SpringHill Suites Lynchburg
Daly Seven, Inc.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2017

Keep in mind this is a hotel not a villa or a timeshare in a resort so the rooms are small in comparison. We (2 adults, 2 kids three and five) stayed here for 5 days. Excellent customer service from Brenda at the front desk, and housekeeping did a great job addressing a few minor issues we had upon arrival. Check in was smooth, luggage carts are available. The breakfast buffet was excellent, there was a huge selection of food and the coffee was great. The outdoor pool was clean but very small. Parking was great. We had two full beds with a couch with a pull out trundle bed. The room easily allowed the four of us to sleep comfortably. The room had a microwave and a small refrigerator. I would have liked if there was a safe in the room. if you are on a road trip like we were visiting family and sightseeing this hotel is a great base of operations. We initially booked the La Quinta a few minutes away and were so dissatisfied we left after 1 night. SpringHill Suites Marriott is much better and we are glad we stayed here.

Room Tip: Upper floor room away from elevator
  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank originalkeithb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca R, Manager at SpringHill Suites by Marriott Lynchburg Airport University Area, responded to this reviewResponded 14 August 2017

Thank you for taking the time to review our hotel on TripAdvisor! We are happy to hear that you enjoyed our delicious breakfast and friendly service, and that you had a comfortable and enjoyable stay with us. We hope to see you again in the future!
Safe travels!
Rebecca Ramey
eCommerce Marketing Manager
SpringHill Suites Lynchburg
Daly Seven, Inc.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017

I recently stayed at the SpringHill Suites in Lynchburg while I was in visiting family. The hotel was nice and clean. The room setup was great. The bed was AWFUL! It was hard as a rock and I could feel the springs in the mattress. I couldn't get comfortable and slept awful. I actually ended up sleeping on the couch in the room the one night as it was much more comfortable.

  • Stayed: August 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kady D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca R, Manager at SpringHill Suites by Marriott Lynchburg Airport University Area, responded to this reviewResponded 13 August 2017

Thank you Kady for taking the time to review our hotel on TripAdvisor. We are happy to hear that you enjoyed our clean and spacious suites. We apologize that had an issue with your mattress. We will check the condition in case replacement is needed. We appreciate all your feedback so that we can ensure the comfort of our guests, and hope to see you again in the future!
Safe travels!
Rebecca Ramey
eCommerce Marketing Manager
SpringHill Suites Lynchburg
Daly Seven, Inc.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017

After a 3 hour drive, we were given a friendly welcome by Shantel. The room was on the 4th floor and boy was it quiet even though there were small kids on the floor. Everything was perfect except the closet was a little small and we could not get the drain in the tub to close for a bath.

For the $$ it would be a hard value to beat.

The breakfast was the usual make your own waffles, yogurt, oatmeal, fruit, etc.

The TV selection was top rate.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Ross T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca R, Manager at SpringHill Suites by Marriott Lynchburg Airport University Area, responded to this reviewResponded 8 August 2017

Thank you Ross for taking the time to review our hotel on TripAdvisor! We are happy to hear that you enjoyed our quiet suites and helpful staff. We apologize that had an issue with our drain, and we will have our maintenance team look into it. We appreciate all your feedback, and hope to see you again in the future!
Safe travels!
Rebecca Ramey
eCommerce Marketing Manager
SpringHill Suites Lynchburg
Daly Seven, Inc.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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