My husband and I booked a room for 7 nights, however only stayed a couple hours before checking out. Upon arrival we got placed on the 1st floor (supposed to be an upgraded room from the Standard rooms available on 2nd and 3rd floor). The room was non-smoking, however, the top sheet smelled of cig. smoke. We decided to take a nap when we checked in at 330pm, and by 430pm we were up and so frustrated that we could hear EVERYTHING from all 3 of our neighboring rooms - talking, thumps, footsteps...etc. The walls were so thin we could lay on the bed and hear complete conversations at a normal volume from the other rooms. We were fed up and quickly decided that we did not want to stay there any longer. We went to the front desk to check out, we were told that we could be refunded for 6 nights but were going to be charged in full for the 1 night, even though we were checking out just a couple hours after being there. The nightly price even jumped up to a regular rate rather than the extended stay lower rate ($40 dollars more than originally quoted per night). We contemplated staying and not wasting the money to pay for another hotel...however, we decided to leave that place since we were not pleased with how the manager handled us and still made us pay for a full night. We wanted to be in a relaxing room and knew listening to all of our neighbors we were not going to get that because of the paper thin walls. I would not recommend this place to anyone.
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- Also Known As:
- Extended Stay Newport News
- Extended Stayamerica Newport News
- Newport News Extended Stay