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2 - 7 of 27 reviews
Reviewed 26 February 2020

Came to stay once in the past and it wasn’t all that great. Heard that they had upgraded and decided to give them another shot. The next stay was remarkable! The renovations are nice and fresh and staff is as friendly as they were from the beginning! I would recommend anyone to stay.

Date of stay: February 2020
Trip type: Travelled with friends
Thank MimiBosa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Chandni P, Owner at SureStay Hotel by Best Western Norfolk Little Creek, responded to this reviewResponded 27 February 2020

Thank you so much for your feedback! We really appreciate hearing what our guests have to say and ways that we can improve! We look forward to seeing you again! SureStay Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2020 via mobile

I have stayed here several times in the past and have always enjoy it love the rooms very helpful and sweet staff will return here when I come visit grade A quality hotel laundry beautiful lobby perfect..

Date of stay: February 2020
Trip type: Travelled with family
Thank Ana H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Chandni P, Owner at SureStay Hotel by Best Western Norfolk Little Creek, responded to this reviewResponded 27 February 2020

Thank you so much for your feedback! We really appreciate hearing what our guests have to say and we try very hard to make each guests stay an enjoyable one. We look forward to seeing you again! SureStay Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2020

We stayed at this property with our family for a friends wedding. Great place to stay. Spacious, comfortable rooms. Great staff all around while here. Wouldn’t hesitate to stay here again! I would recommend this place to everyone.

Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
Thank codetravelrepeat
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Chandni P, Owner at SureStay Hotel by Best Western Norfolk Little Creek, responded to this reviewResponded 21 February 2020

Thank you so much for your feedback!! We are so pleased that you enjoyed your stay with us and hope we see you again soon!! Thank you! SureStay Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2020

This facility has been remarkably refurbished and brought back to life and exceptionally well maintained. I read few reviews and decided to give it a shot. I’m am so glad I did! Best rate on the boulevard, room and decor are fabulous, comfortable bedding, easy parking, grounds and general appearance were excellent. You will not regret your visit here.

Date of stay: February 2020
    • Value
    • Sleep Quality
    • Service
Thank seanv1234567
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Chandni P, Owner at SureStay Hotel by Best Western Norfolk Little Creek, responded to this reviewResponded 21 February 2020

Thank you so much for your response!! We are so pleased that you enjoyed your stay with us!! We have worked hard to give this great place a new life and we are so happy to see it shows. Again we thank you so much and we hope to see you again soon. SureStay Management

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Reviewed 17 February 2020

Rooms are disgusting was switched to another room and it was disgusting. Dirty sheets. The tub was black bathroom floor was dirty. Mold and ashes in the window. Called the customers service number and was told i would be switched to a third room! Not acceptable at all. Second time staying fresh blood on sheets. Just because the hotel us budget friendly doesn't give it a excuse to be disgusting! Don't waste your money it will piss you off

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Desireweathers1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Chandni P, Owner at SureStay Hotel by Best Western Norfolk Little Creek, responded to this reviewResponded 18 February 2020

Thank you so much for your response. On behalf of our entire staff I would like to sincerely apologize for any inconvenience you experienced. We have managers in several departments looking in to your complaints to see how we can make things better for our guests. Thank you so much again for your response. It really helps us to have customer feedback. SureStay Hotel Management

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