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Reviews (2,826)
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80 - 85 of 2,826 reviews
Reviewed 27 June 2018 via mobile

Staff are very friendly for example Ben with dark hair help us with our bags he made us feel welcome had everything we want defo come here next year they have amazing entainment it's all inclusive they got water theme park too

Stayed: June 2018, travelled with family
3  Thank jonathanallen1086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CursachHotels, BH Guest Services at BH Mallorca, responded to this reviewResponded 29 June 2018

Dear Jonathan,

Thank you so much for taking the time to review BH Mallorca Hotel. We are really glad to read you enjoyed your stay with us. And we definitely hope you are coming back soon.

And of course, we will pass your comment to Ben. We are sure he will appreciate it.

Thank you again and kind regards,

Laura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

Myself, 19 and my friend, 18 arrived at the hotel and checked in past midnight - we thought that the hotel was too good to be true with how much there was to do etc however to keep this short and sweet - our room got broken into on our third night!!!!!!! We were coming back to the room for an early night (with us being so tired and having so little sleep from the paper thin walls and music blasting from 10:00am onwards right outside our balcony, which had a speaker attached to the side) and we were last in it around 2-3 hours before coming back to what had happened.

The key to the room is a door fob attached to your all-inclusive wristband and upon both of us trying to get in, there was no chance as it kept flashing orange refusing us entry therefore we approached reception, who at this point were helpful and attentive with the situation by bringing out the technician to us.

He couldn't open the door using the masterkey therefore as we were the ground floor, he went around to the balcony to let us through that way. We reckon that the balcony door(s) were still open rather than the technician actually opening them to get in as we heard no noise what so ever through the paper thin walls of him opening them.

As soon as we entered our room through the front door, my friend had noticed by her bedside table that her English coins were scattered on the floor - and what do you know? She had lost between €350-€400 due to scum breaking into our room and helping themselves to it! It gets better though - as we had decided not to continue our stay here after feeling scared for our safety - we noticed that the other following items were missing: one of my friend's bags, x2 unopened boxes of false eyelashes and most of my jewellery, which included a watch, two bracelets and a choker necklace!!!!!!!!!!

The hotel's best suggestion was to go to the police, but why should we have gone out of our way to do so when we were just seen as rowdy Brits with no chance what so ever of a reasonable solution.

The staff do not care - it was fake sympathy. Why? I investigated further after calming down from what had happened before we checked out to find:

1. Several break-ins through both balconies and front doors occurred at the hotel - even as far back as 2013 and 2014 when the hotel wasn't even BH Mallorca

2. Most reviews of this nature suggest that it is the hotel's security that thieve people's rooms, which is understandable as they are constantly watching you walk in and through the hotel to your room and have all the access and authority in the world to do such a thing

3. Most break-ins occurred on either the first, second or third night therefore they had the best chance of mooching the most they could compared to on our last day of course

4. This one's funny and also proves the point more that it was the hotel's security - I read many reviews where people had actually hired out the safe and used it, but still had their possessions pinched!!!

I could go on about our findings and our experience here, but we checked out as soon as we could pack our things and book a new flight as our holiday was ruined from experiencing this and especially when my friend had lost the rest of her holiday money for the duration of our trip.

Please please please do not book this hotel unless you would like your safety and peace of mind being compromised - we thought that nothing of this nature would happen to us as the reviews that we read before booking had no mentions of room robberies...

The hotel is great for non-residents as the hotel's highlights for non-residents who purchased a day pass consisted of entry to the event (could be a pool party or performance e.g. Tom Zanetti on Saturdays etc) as well as all-inclusive use of the bars and restaurants however the whole experience of this hotel is very very different if you are actually 'sleeping' in your hotel room.

After looking forward to our holiday so much, we have been left to feel let down, upset and angry when all we wanted, like most holidaymakers, was to have an enjoyable time with no drama of this sort to occur.

As mentioned above, DO NOT BOOK HERE - I will upload pictures of what the balcony door locks looked like as you can tell now that several breakages/attempted breakages had occured!

Stayed: June 2018, travelled with friends
4  Thank nyorkerx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2018 via mobile

From the moment we got here it’s been amazing, honestly don’t want to be going home. The hotel was amazing and the events were honestly so good! CJ was by far the funniest REP there and sorted us right out! Tried laying it on CHEESE thick at Neverland but sadly he had a girlfriend but his still alright!

Stayed: June 2018, travelled with friends
1  Thank Rebecca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CursachHotels, BH Guest Services at BH Mallorca, responded to this reviewResponded 26 June 2018

Dear Rebecca,

Thank you so much for taking your time to review BH Mallorca Hotel. We are glad to read you did not even want to go back home.

We will let CJ and CHEESE know about your feedback, I am sure they will be very happy to read your comment.

Thank you again and we hope you come back again next summer.

Kind regards,

Laura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

the reps were 10/10 .. Amy and Shak were class. they really helped us out throughout the week. Amy become our best pal, we love her! the hotel was class, can’t complain. pool area and water park facilities were amazing

Stayed: June 2018, travelled with friends
Thank aaronbroadley8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CursachHotels, BH Guest Services at BH Mallorca, responded to this reviewResponded 26 June 2018

Dear Aaron,

Thank you so much for the five stars and your comment.

We are really happy to read you enjoyed our pools at BH Mallorca Hotel. And of course, we will let Shak and Amy know about your comment. We are sure they will be glad to read it.

Thank you again and we hope you come back again next year.

Kind regards,

Laura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

Awesome hotel, sweet pool, wicked food, helpful staff. In a great location.
No kids running around.
Would definitely go back.
Recommend the all inclusive package. The drinks are good. Alot of choices. The food is amazing....

Stayed: October 2017, travelled with friends
Thank MatthewH-88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CursachHotels, BH Guest Services at BH Mallorca, responded to this reviewResponded 26 June 2018

Dear Matthew,

Thank you so much for reviewing BH Mallorca Hotel. We are glad to read you enjoyed the facilities at our hotel.

It is amazing for us to read this kind of comments. So we really hope you come back again soon.

Thanks again and kind regards,

Laura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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