We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (293)
Filter reviews
293 results
Traveller rating
136
107
36
11
3
Traveller type
Time of year
LanguageAll languages
More languages
136
107
36
11
3
Show reviews that mention
All reviews basement room wardrobe hanging space bbc and itv channels bus stop outside the hotel tiny bathroom entertainment team were very friendly poor design busier times needs sorting palma nova newly refurbished hotel breakfast included sunny balcony pool area small lift bed and breakfast walk in shower
Filter
Updating list...
99 - 104 of 293 reviews
Reviewed 25 September 2017

Having just returned home from staying here apart from a couple of small things I have nothing of any negativity or concern to wrote about.
The staff cannot be faulted and are indeed polite and helpful.
We had a room on the fourth floor and the room was spacious and clean. My only gripe was that there are no drawers in the room but plenty of cupboard space. Our room overlooked the road and bars and I can honestly say despite late night music we never heard anything. The rooms are air conditioned which is always a bonus.
The hotel has only one small lift and even though it said it could hold five people I think three is the maximum without luggage or pushchair.
The hotel is spotlessly clean and very well,looked after.
The restaurant is very well serviced with the staff being very efficient. Choice of food was limited and at times slightly bland but there was plenty of it and we seemed to clear our plates easily enough.
The pool area is clean and there were plenty of beds available throughout the day and I am pleased to say there was no having to get up early for towels.
I didn't spend too much time at the pool as I personally prefer the beach but we came back to the hotel late afternoon and sat in the gardens of the hotel and by the pool. The only thing putting me off was the amount of smokers in the hotel and wherever I sat all I was getting was smoke. The hotel,has not got a desiganated smoking area but I understand this is something they are looking at.
Entertainment in the hotel was bothnduring the day and evening and I have to say those staff worked tirelessly and should be commended for their hard work.
The hotel is right by the beach and is less than a 3 min walk with plenty of shops near.
I would definitely return to this hotel and would recommend.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank Essexsmiffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 September 2017

Dear Essexsmiffy,

Thank you for taking the time to submit your feedback in respect of your recent stay with us at our FERGUS Bermudas.

We are delighted that you enjoyed your stay and appreciate your kind comments in relation to our staff and our place.
We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised with regard to designating some smoking areas as well as about the meals choice offered in our restaurant will be brought up for further discussion with our Management team for consideration and improvement.

We would love to welcome you back for many more enjoyable stays in the near future.

Kind regards,

Susana Cuesta
Customer Experience
FERGUS BERMUDAS

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2017

I really enjoyed myself. Rooms are not so great, but who want to be in their room when you have such a nice pool area with drinks there? Rooms also noisy, walls thin and doors are poorly made.
All inclusive option is not too expensive. You get a huge selection of food, but ingredients well just average. You can drink all sorts but only the basic brands. There is also a nice daily cocktail.
There is an entertainer team, they are lovely and enthusiastic. Chef also nice, but we were asked to leave restaurant by waiters coz time for lunch finished.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank lrkrynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 September 2017

Dear lrkrynn,

Thank you very much for choosing our place for your holidays and the valuable review given to our FERGUS Bermudas.

It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us.
We will certainly transmit your suggestions about our rooms as well as about their isolation and the meals selection offered in our restaurant to our Management in order to improve our service and make our guests feel like home.

Thanks again for choosing FERGUS Hotels.

We would love to welcome you back

Kind regards,

Susana Cuesta
Customer Experience
FERGUS BERMUDAS

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017 via mobile

Stayed for 8 nights from the second week in September and had read very positive reviews as continues to be the case after we stayed here.

Unfortunately the overall experience did not personally meet our expectations. After quite an eventful flight out and not checking in until 01.30am, we were given probably the most lacklustre welcome at reception ever received at check-in. It just felt as we had came at the wrong time.

We were given one of the basement rooms underneath the pool/restaurant area which was huge with big bathroom and plenty of space so the room itself was good. However it was directly adjacent to pubs which made noise a real issue and same for scrapping chairs from restaurant first thing in the morning. The other guests in the nearby rooms were allowed to cut along the grass verge that ran beside the balcony and this felt hugely intrusive.

As for food, breakfast was the best option but dinner I'm afraid was terrible. On one occasion three plates of pizza and three plates of pasta side by side does not make a variable option. We must praise the hotel manager however as we made him aware of our feedback who gave us a complimentary lunch which was fantastic and it was a shame this did not replicate during dinner service.

The housekeeping staff were good, very attentive at changing linens and cleaning. Our room flooded on our second last night due to heavy rainfall and we were relocated to the main building. The rooms were far smaller and connected by a locked adjoining door which made the noise sound like the person was sleeping next to you!

Location of hotel is excellent, right next to the beach and there is plenty of choice of nearby restaurants and bars.

We would not come back to this hotel, it felt quite cold, not very welcoming by staff particularly in restaurant and did not meet our expectations. I think this hotel needs to consider a restaurant manager as that seemed to be lacking. Fergus have just taken it over so this may be initial teething issues and we hope it improves in future.

Stayed: September 2017, travelled as a couple
4  Thank Shawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 September 2017

Dear Shawn M,

Thank you very much for your stay and your valuable feedback on our FERGUS Bermudas.

We are sorry to hear that on this occasion the standards about our facilities fell below what our guests expect, especially for the meals choice offered in our restaurant for the evening service as well as for the noise and the flood incident suffered in your room during your stay. We really appreciate your kind words about our Manager, that he could be helpful to some extent is a great satisfaction.
We have taken good note of your proposals and be certain we will do our best to improve our offering.

We certainly hope to welcome you back in the future

Kind regards and best wishes,

Susana Cuesta
Customer Experience
FERGUS BERMUDAS

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2017

We had an amazing time at bermudas! The location is perfect, only a minutes walk from the gardens to a lovely beach with clear warm sea. Not a massive impersonal hotel! The gardens are really lovely too and offer a slightly more private calm setting than next to the pool. Pool and bar area was still great, plenty of sunbeds which were tidied away each night. There was no mad rush in the morning to bagsie the 'best' beds which isn't allowed at the hotel and is probably because the whole area by the pool gets the sun all day no matter where you sit. The bar was great, plenty of selection. We were all inclusive and many of the drinks we had were still reasonable qulaity. The room we had was super clean (as was the whole hotel) amd very nicely tidied each day. Beds were comfortable, room stayed cool at night and although we didn't use the balcony for anything other than drying our pool towels,we saw plenty of others who did if they were in the sun. Food was fine for 5 nights, breakfast was excellent with lots of choice, dinner and lunch would probably be a bit repetitive after a week but still had fresh fish and meat cooked in front of you, always salad and fruit, and was plenty of choice. There are also hundreds of resturants to choose from in palma nova if you decide to eat out, we had a great tapas at a place called 'tapas e nova' which was fantastic quality. Staff all fantastic and although I personally see no need for evening entertainment, they had a variety for if you like it.

We went in the third week of September, and the weather was still really hot with only one day of any kind of significant cloud so would still recommend this time of year even if it's supposed to be cooler than August. Few less children too!

Overall we had an amazing time at the hotel, very relaxing! Definitely stay here again!

  • Stayed: September 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Mucott259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 September 2017

Dear Mucott259,

It was a pleasure to welcome you to our FERGUS Bermudas. Thank you for taking the time to post this review with lovely comments regarding our facilities and our staff.

We are truly happy to read that your stay with us was a pleasant one. Rest assured your comments have been fed back to our team who were proud to hear how much you adored our hotel.

We look forward to welcoming you back for many more enjoyable stays in the near future.

Best regards,

Susana Cuesta
Customer Experience
FERGUS BERMUDAS

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017 via mobile

Not a bad hotel all in all... single beds pushed together rather than a double bed or even fixed singles a bit of a nuisance. Staff friendly and helpful for the most part... food average to above average for all inclusive.
Really pleased to find the served non alcohol San Miguel, and free on all inclusive.
The pool is tiny and pretty uninspiring but with the beach literally two minutes walk away this really was never an issue.
You can probably find superior hotels in the area for luxury etc, but for our five night end of season accommodation we were overall quite happy with Fergus Bermudas

Stayed: September 2017, travelled as a couple
2  Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 September 2017

Dear David S,

Thank you very much for your positive opinion and your review of our FERGUS Bermudas.

We are glad to know that your stay in our hotel was overall satisfactory and that you enjoyed our place.
We have taken good note of your comments concerning our pool and will do our best to continue improving our service as well as our facilities so that our guests can enjoy an unforgettable holiday experience.

Thanks again for choosing FERGUS Hotels.

We would love to welcome you back

Kind regards,

Susana Cuesta
Customer Experience
FERGUS BERMUDAS

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews