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“Over rated”
Review of FERGUS Bermudas

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FERGUS Bermudas
Ranked #16 of 38 Hotels in Palmanova
Reviewed 3 October 2017

Travelled as a couple. Two reasons we chose this Hotel was it's 4 star rating and recent refurbishment . We booked B & B intending to only use the hotel as a base so did not use any of the hotels other amenities but in our opinion the room we had could only be rated as 3 star at best. Although spotless clean it was very lacking in facilities. The wardrobe space for two adults to hang clothes measured about 70cm wide with a safe taking up some of this room. Shelving in the other side of the wardrobe was triangular so clothes were folded more than leaving them in the case. There were no drawers in any piece of furniture. The dressing table had a light but no mirror, the mirror was in a shaded corner of the room but did not have a light. No tea or coffee making facilities and every room in the corridor must have doors that bang shut. The worst part of the room is the very very small shower room. This consists of a toilet, very small washbasin with practically no room to put anything down and a walk in shower cubicle. Having a shower is an ordeal in itself. Once the water is turned on the floor becomes slippery and the shower has no handles to stop you falling or indeed any shelves to put anything down so shower gel etc. has to be put on the floor. If the shower is on anything above medium flow the water tends to come out of the shower and onto the main shower room floor. The breakfast we had was ok for the first two days then for some reason for the rest of our stay it was always cold. The restaurant staff are slow to clear used dishes most people took there own. On the plus side the Hotel is well situated for the beach and only a short walk into Magaluf.

Room Tip: We had a pool view room which was ok away from noisey disco bars
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  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, Customer Experience at FERGUS Bermudas, responded to this reviewResponded 10 October 2017

Dear Alan S,

Thank you very much for your stay and your valuable feedback on our FERGUS Bermudas.

We are sorry to hear that on this occasion the standards about our facilities fell below what our guests expect, especially for the storage place available in your room and the points mentioned about your bathroom.
We have also taken good note of your remarks about the meals temperature offered in our restaurant and will do our best to improve our offering.

Thanks again for choosing FERGUS Hotels.

Kind regards and best wishes,

Susana Cuesta
Customer Experience
FERGUS BERMUDAS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (145)
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22 - 26 of 145 reviews

Reviewed 2 October 2017

We booked this Hotel as a last minute autumn break.We were greeted at reception by a very warm and friendly receptionist who checked us in and answered all our questions.
We requested a pool view and was given a very modern, large room on the second floor. The room had all we could have wanted and was suberbly maintained and spotlessly clean. During our 10 night stay it was cleaned daily to a very high standard with clean towels and bed linen as and when required. This hotel is not large by some standards but has all you need for a most enjoyable holiday. The pool and surrounding areas were very well maintained and very clean. Always plenty of sun beds by the pool so no need to rush up early. There was never a que for the restaurant and always plenty of tables cleaned and set. The food was of a good hotel standard with plenty of choice. We liked he idea of being able to change your evening meal for lunch if you were out for the evening. The blue flag beech was only a two minute walk away as were bars and very good restaurants.
I would like to commend the skills of the management team and the way the staff are trained to ensure that your stay is as good as can be. Never once had we any reason to find fault or complain. Lastly I would like to say the entertainment team were the friendliest we have ever come across even stopping outside of the hotel to have a chat if they saw you.
This is a Hotel we will return too as we had most enjoyable stay.
Many Thanxto all you hard working team members.
David &Lesley Anthony Bedford.

Room Tip: Pool view as get sun all day.
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank David512013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, Customer Experience at FERGUS Bermudas, responded to this reviewResponded 11 October 2017

Dear David512013,

Thank you very much for your positive opinion and your kind words about our FERGUS Bermudas.

We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place.
We really appreciate your point of view of rooms and your lovely comments about all our staff. They work everyday for our guests to feel "like home" so, the best pleasure they can have is to know they have managed to be helpful.

We would love to welcome you again in your next visit to Palmanova.

Best regards,

Susana Cuesta
Customer Experience
FERGUS BERMUDAS

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Reviewed 25 September 2017

Nice hotel, clean, good location just a few minutes from the beach.
Beds really comfy and very good air con.
Food a bit repetitive, went half board, probably wouldn't do that again.
Nice friendly staff.
Cost 35 euros to hire a safe which I think is too expensive.

  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank debz217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 September 2017

Dear debz217,

Thank you very much for your valuable feedback and your review of our FERGUS Bermudas.

We are glad to know that your stay in our hotel was overall satisfactory and that you enjoyed our facilities.
We really appreciate your suggestions regarding the meals choice offered in our restaurant as well as about the price of our safes, we have already noted them down and informed our Management for consideration and improvement.

Thanks again for choosing FERGUS Hotels.

We would love to welcome you again in your next visit to Palmanova

Best regards,

Susana Cuesta
Customer Experience
FERGUS BERMUDAS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2017

Having just returned home from staying here apart from a couple of small things I have nothing of any negativity or concern to wrote about.
The staff cannot be faulted and are indeed polite and helpful.
We had a room on the fourth floor and the room was spacious and clean. My only gripe was that there are no drawers in the room but plenty of cupboard space. Our room overlooked the road and bars and I can honestly say despite late night music we never heard anything. The rooms are air conditioned which is always a bonus.
The hotel has only one small lift and even though it said it could hold five people I think three is the maximum without luggage or pushchair.
The hotel is spotlessly clean and very well,looked after.
The restaurant is very well serviced with the staff being very efficient. Choice of food was limited and at times slightly bland but there was plenty of it and we seemed to clear our plates easily enough.
The pool area is clean and there were plenty of beds available throughout the day and I am pleased to say there was no having to get up early for towels.
I didn't spend too much time at the pool as I personally prefer the beach but we came back to the hotel late afternoon and sat in the gardens of the hotel and by the pool. The only thing putting me off was the amount of smokers in the hotel and wherever I sat all I was getting was smoke. The hotel,has not got a desiganated smoking area but I understand this is something they are looking at.
Entertainment in the hotel was bothnduring the day and evening and I have to say those staff worked tirelessly and should be commended for their hard work.
The hotel is right by the beach and is less than a 3 min walk with plenty of shops near.
I would definitely return to this hotel and would recommend.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank Essexsmiffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 September 2017

Dear Essexsmiffy,

Thank you for taking the time to submit your feedback in respect of your recent stay with us at our FERGUS Bermudas.

We are delighted that you enjoyed your stay and appreciate your kind comments in relation to our staff and our place.
We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised with regard to designating some smoking areas as well as about the meals choice offered in our restaurant will be brought up for further discussion with our Management team for consideration and improvement.

We would love to welcome you back for many more enjoyable stays in the near future.

Kind regards,

Susana Cuesta
Customer Experience
FERGUS BERMUDAS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2017

I really enjoyed myself. Rooms are not so great, but who want to be in their room when you have such a nice pool area with drinks there? Rooms also noisy, walls thin and doors are poorly made.
All inclusive option is not too expensive. You get a huge selection of food, but ingredients well just average. You can drink all sorts but only the basic brands. There is also a nice daily cocktail.
There is an entertainer team, they are lovely and enthusiastic. Chef also nice, but we were asked to leave restaurant by waiters coz time for lunch finished.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank lrkrynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 September 2017

Dear lrkrynn,

Thank you very much for choosing our place for your holidays and the valuable review given to our FERGUS Bermudas.

It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us.
We will certainly transmit your suggestions about our rooms as well as about their isolation and the meals selection offered in our restaurant to our Management in order to improve our service and make our guests feel like home.

Thanks again for choosing FERGUS Hotels.

We would love to welcome you back

Kind regards,

Susana Cuesta
Customer Experience
FERGUS BERMUDAS

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about FERGUS Bermudas

Address: Calle Pinzons 20, 07181 Palmanova, Calvia, Majorca, Spain (Formerly Ola Club Bermudas)
Region: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#12 Luxury Hotel in Palmanova
Price Range: $109 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — FERGUS Bermudas 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Ola Club Bermudas Hotel Palma Nova
Ola Hotel Palma Nova
Ola Hotel Bermudas
FERGUS Bermudas Palmanova, Majorca

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