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FERGUS Bermudas
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Reviews (197)
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All reviewsbasement roomwardrobe hanging spacebus stop outside the hotelbbc and itv channelstiny bathroomentertainment team were very friendlypoor designrooms overlookingpalma novanewly refurbished hotelsunny balconywalk in showerplenty of choicehotel is beautifulsnack areaenjoyable staybeds were very comfortable
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Reviewed 2 October 2017

We booked this Hotel as a last minute autumn break.We were greeted at reception by a very warm and friendly receptionist who checked us in and answered all our questions.
We requested a pool view and was given a very modern, large room on the second floor. The room had all we could have wanted and was suberbly maintained and spotlessly clean. During our 10 night stay it was cleaned daily to a very high standard with clean towels and bed linen as and when required. This hotel is not large by some standards but has all you need for a most enjoyable holiday. The pool and surrounding areas were very well maintained and very clean. Always plenty of sun beds by the pool so no need to rush up early. There was never a que for the restaurant and always plenty of tables cleaned and set. The food was of a good hotel standard with plenty of choice. We liked he idea of being able to change your evening meal for lunch if you were out for the evening. The blue flag beech was only a two minute walk away as were bars and very good restaurants.
I would like to commend the skills of the management team and the way the staff are trained to ensure that your stay is as good as can be. Never once had we any reason to find fault or complain. Lastly I would like to say the entertainment team were the friendliest we have ever come across even stopping outside of the hotel to have a chat if they saw you.
This is a Hotel we will return too as we had most enjoyable stay.
Many Thanxto all you hard working team members.
David &Lesley Anthony Bedford.

Room Tip: Pool view as get sun all day.
  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank David512013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, Customer Experience at FERGUS Bermudas, responded to this reviewResponded 11 October 2017

Dear David512013,

Thank you very much for your positive opinion and your kind words about our FERGUS Bermudas.

We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place.
We really appreciate your point of view of rooms and your lovely comments about all our staff. They work everyday for our guests to feel "like home" so, the best pleasure they can have is to know they have managed to be helpful.

We would love to welcome you again in your next visit to Palmanova.

Best regards,

Susana Cuesta
Customer Experience
FERGUS BERMUDAS

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Reviewed 25 September 2017

Nice hotel, clean, good location just a few minutes from the beach.
Beds really comfy and very good air con.
Food a bit repetitive, went half board, probably wouldn't do that again.
Nice friendly staff.
Cost 35 euros to hire a safe which I think is too expensive.

  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank debz217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 September 2017

Dear debz217,

Thank you very much for your valuable feedback and your review of our FERGUS Bermudas.

We are glad to know that your stay in our hotel was overall satisfactory and that you enjoyed our facilities.
We really appreciate your suggestions regarding the meals choice offered in our restaurant as well as about the price of our safes, we have already noted them down and informed our Management for consideration and improvement.

Thanks again for choosing FERGUS Hotels.

We would love to welcome you again in your next visit to Palmanova

Best regards,

Susana Cuesta
Customer Experience
FERGUS BERMUDAS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2017

Having just returned home from staying here apart from a couple of small things I have nothing of any negativity or concern to wrote about.
The staff cannot be faulted and are indeed polite and helpful.
We had a room on the fourth floor and the room was spacious and clean. My only gripe was that there are no drawers in the room but plenty of cupboard space. Our room overlooked the road and bars and I can honestly say despite late night music we never heard anything. The rooms are air conditioned which is always a bonus.
The hotel has only one small lift and even though it said it could hold five people I think three is the maximum without luggage or pushchair.
The hotel is spotlessly clean and very well,looked after.
The restaurant is very well serviced with the staff being very efficient. Choice of food was limited and at times slightly bland but there was plenty of it and we seemed to clear our plates easily enough.
The pool area is clean and there were plenty of beds available throughout the day and I am pleased to say there was no having to get up early for towels.
I didn't spend too much time at the pool as I personally prefer the beach but we came back to the hotel late afternoon and sat in the gardens of the hotel and by the pool. The only thing putting me off was the amount of smokers in the hotel and wherever I sat all I was getting was smoke. The hotel,has not got a desiganated smoking area but I understand this is something they are looking at.
Entertainment in the hotel was bothnduring the day and evening and I have to say those staff worked tirelessly and should be commended for their hard work.
The hotel is right by the beach and is less than a 3 min walk with plenty of shops near.
I would definitely return to this hotel and would recommend.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank Essexsmiffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 September 2017

Dear Essexsmiffy,

Thank you for taking the time to submit your feedback in respect of your recent stay with us at our FERGUS Bermudas.

We are delighted that you enjoyed your stay and appreciate your kind comments in relation to our staff and our place.
We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised with regard to designating some smoking areas as well as about the meals choice offered in our restaurant will be brought up for further discussion with our Management team for consideration and improvement.

We would love to welcome you back for many more enjoyable stays in the near future.

Kind regards,

Susana Cuesta
Customer Experience
FERGUS BERMUDAS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2017

I really enjoyed myself. Rooms are not so great, but who want to be in their room when you have such a nice pool area with drinks there? Rooms also noisy, walls thin and doors are poorly made.
All inclusive option is not too expensive. You get a huge selection of food, but ingredients well just average. You can drink all sorts but only the basic brands. There is also a nice daily cocktail.
There is an entertainer team, they are lovely and enthusiastic. Chef also nice, but we were asked to leave restaurant by waiters coz time for lunch finished.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank lrkrynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 September 2017

Dear lrkrynn,

Thank you very much for choosing our place for your holidays and the valuable review given to our FERGUS Bermudas.

It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us.
We will certainly transmit your suggestions about our rooms as well as about their isolation and the meals selection offered in our restaurant to our Management in order to improve our service and make our guests feel like home.

Thanks again for choosing FERGUS Hotels.

We would love to welcome you back

Kind regards,

Susana Cuesta
Customer Experience
FERGUS BERMUDAS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017 via mobile

Stayed for 8 nights from the second week in September and had read very positive reviews as continues to be the case after we stayed here.

Unfortunately the overall experience did not personally meet our expectations. After quite an eventful flight out and not checking in until 01.30am, we were given probably the most lacklustre welcome at reception ever received at check-in. It just felt as we had came at the wrong time.

We were given one of the basement rooms underneath the pool/restaurant area which was huge with big bathroom and plenty of space so the room itself was good. However it was directly adjacent to pubs which made noise a real issue and same for scrapping chairs from restaurant first thing in the morning. The other guests in the nearby rooms were allowed to cut along the grass verge that ran beside the balcony and this felt hugely intrusive.

As for food, breakfast was the best option but dinner I'm afraid was terrible. On one occasion three plates of pizza and three plates of pasta side by side does not make a variable option. We must praise the hotel manager however as we made him aware of our feedback who gave us a complimentary lunch which was fantastic and it was a shame this did not replicate during dinner service.

The housekeeping staff were good, very attentive at changing linens and cleaning. Our room flooded on our second last night due to heavy rainfall and we were relocated to the main building. The rooms were far smaller and connected by a locked adjoining door which made the noise sound like the person was sleeping next to you!

Location of hotel is excellent, right next to the beach and there is plenty of choice of nearby restaurants and bars.

We would not come back to this hotel, it felt quite cold, not very welcoming by staff particularly in restaurant and did not meet our expectations. I think this hotel needs to consider a restaurant manager as that seemed to be lacking. Fergus have just taken it over so this may be initial teething issues and we hope it improves in future.

Stayed: September 2017, travelled as a couple
4  Thank Shawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 September 2017

Dear Shawn M,

Thank you very much for your stay and your valuable feedback on our FERGUS Bermudas.

We are sorry to hear that on this occasion the standards about our facilities fell below what our guests expect, especially for the meals choice offered in our restaurant for the evening service as well as for the noise and the flood incident suffered in your room during your stay. We really appreciate your kind words about our Manager, that he could be helpful to some extent is a great satisfaction.
We have taken good note of your proposals and be certain we will do our best to improve our offering.

We certainly hope to welcome you back in the future

Kind regards and best wishes,

Susana Cuesta
Customer Experience
FERGUS BERMUDAS

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