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Reviews (495)
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All reviewsnewly refurbished hotelpool areaold townkettle with tea coffeewhite partyhuge bedentertainment low keyslippers providedfresh bottle of water every dayfamous grousetop shelf spiritsclothes hangingsuperior double roomsmall friendly hotelodd coupleread some awful reviewsalacarte restaurant
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Reviewed 26 June 2018

Stayed here for two weeks as All Inclusive. Check in was a breeze and you are given a glass of bubbly or lemon water as welcome. Check in staff were very pleasant and efficient. Highlight for us, is that the wrist band is the key to your room. Bonus!!!
We booked into the spa for a treatment. The spa area is very clean and has a steam room, sauna and jacuzzi. Rooms are provided with robes and slippers for use here while you stay.
Rooms are clean and modern decor. Shower facility only in bathroom, which I love, but is not for all. There is a safe in the room, free of charge. A small fridge, kettle with tea/coffee etc.. You are provided with water.
We had a poolside room, which has the sun till late in the night. Not ideal for early sleepers as the evening entertainment is held below.
No need to reserve sunbeds as there is more than enough to go around. You will need to pay a deposit for pool towels, which is given back at the end of your stay.
The day entertainment was great, however the evening entertainment needs some variety. We stayed for two weeks, and the shows and quizzes were the same.
Would definitely stay here again.

Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
4  Thank Helen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Director de Relaciones con Clientes at AluaSoul Alcudia Bay, responded to this reviewResponded 3 July 2018

Hi Helen,

It's satisfying for us to know you enjoyed the All Inclusive service in our adults hotel. Indeed, we've prepared the wrist band key so our customers could have an easier and more comfortable experience in our rooms. We're glad to know you enjoyed many of our areas and we will search for improvements, as we wish to give you a better holiday in our hotel. We hope to see you soon!

Kind regards,
Alua Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Myself and my wife booked up and arrived 9/6/18 for a week, after staying when it was the delfin verde having stayed there 3 times previous with our two sons. not knowing really that it was now a adult only hotel. Upon arrival we were blown away by the huge make over it has had and that some of the old staff are still there and them remembering us from previous stays. Our room over looked the pool and the bed was really comfortable thankfully after a little delay getting there. Once we had had a few hours sleep we walked around the hotel to see what else had really changed and was gobsmacked by the whole place from the new a la Carter restaurant to the outdoor area around the pool to the new fittings around the hotel.And no dash for a sunbed as there are plenty and best of all NO KIDS !!! The food was really good. I know a lot of people moan about the food but we can honestly say it was fab and so much choice you won’t go hungry. Evening entertainment wasn’t as good as it could have been so we ventured out a few times up town. The entertainment crew work relentless to make sure you get involved but I feel there needed to be more in the day. Overall I would say it is worth its 4* award and look forward to our next stay

Room Tip: Double room with pool view
Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
4  Thank Jason A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Director de Relaciones con Clientes at AluaSoul Alcudia Bay, responded to this reviewResponded 3 July 2018

Hi Jason,

We're glad to know you had a pleasant stay in our adult hotel, as our objective was to let our adult customers enjoy a relaxing experience. Our customers will appreciate your comments as they also wish to enjoy the experience in the location. Regarding the entertainment service, we will search for new activities that can make evenings even funnier. We're looking forward to see you again!

Kind regards,
Alua Hotels & Resorts

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Reviewed 25 June 2018

The Hotel itself is fantastic with a very modern look and feel.

The only criticism is that for an adults only hotel the bar closes early.

This could be due to the only bar being outside so perhaps a change of use of an indoor space to a lounge/bar would be the thing to go from very good to excellent.

Cleanliness, Dining and Entertainment all tick the required boxes

Room Tip: There are 2 lifts so any room as good as another
Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
5  Thank MalloyAl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Director de Relaciones con Clientes at AluaSoul Alcudia Bay, responded to this reviewResponded 3 July 2018

Hi Ali,

Thank you for trusting us! We're glad you enjoyed your stay in our hotel. Regarding the bar, we will take your opinion into account so our adult guests can enjoy the services from our bar during more hours. Thank you for your opinion!

Kind regards,
Alua Hotels & Resorts

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Reviewed 25 June 2018

Stayed here 6/6-20/6. was just what we wanted from our holiday. Relaxation, good food, great weather. Staff were friendly and helpful. I was in my wheelchair but felt welcomed. The hotel is equipped with 2 lifts and a great disabled toilet near reception. We stayed in a superior room but were offered an adapted room which we declined as I could manage as long as there were lifts available and I didn't have to climb stairs etc. I took a portable grab rail to help me in the shower.
The food was excellent, buffet style. Heaps of choice. Only minor niggles, better shower door/curtain required to stop flooding the floor, sunbed cushions required, storage space tight for 2 weeks. That in no way spoilt our holiday. We thoroughly enjoyed ourselves. Thank you.

Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
5  Thank LozRhyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Director de Relaciones con Clientes at AluaSoul Alcudia Bay, responded to this reviewResponded 3 July 2018

Dear customer,

We're happy to know you felt welcome and comfortable in our hotel. We've put special emphasis on the access to disabled people as our aim is to dedicate our best efforts to please all our customers. We're glad to know you had a pleasant stay and we would love to welcome you again in Alua Hotels.

Kind regards,
Alua Hotels & Resorts

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Reviewed 24 June 2018

We were loking for an an adults only, all inclusive so we could just chill out and relax. The Aluasoul was perfect for us as a couple. The hotel is spotlessly clean, the food was excellent and lots of variety. Great shows on almost every night too.We couldn't fault anything!

Room Tip: We had fourth floor with view over the pool. Excellent room and lots of space.
  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank MrsBNorthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Director de Relaciones con Clientes at AluaSoul Alcudia Bay, responded to this reviewResponded 3 July 2018

Dear customer,

Thank you for trusting Alua Hotels, we're glad to know you enjoyed our adults only services! We will continue looking for improvements so our customers experience can be even quieter, as we will also continue developing more options of food in our restaurant. We would loveto see you again!

Kind regards,
Alua Hotels & Resorts

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