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Reviews (2,090)
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Reviewed 3 weeks ago

Very poor.
Would not recommend anyone stay.
ALL INCLUSIVE should be just that all inclusive.
Untidy and in need of full renovation and bringing inot the 20th century.
Pool area dangerous with broken floor tiles.
Food was restricted and very limited choice.
Rude barstaff
Bedding not changed
Having to pay for pool towels
Having to pay deposit for remote control
We ended up eating out every evening .
Could not get service from the pool bar .
Was told coctails not included.

  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OasisFue, Director General at Oasis Papagayo Sport & Family, responded to this reviewResponded 2 weeks ago

Dear Mark,G

First of all, we would like to thank you for choosing Oasis Papagayo Sport & Family to spend your holidays in Fuerteventura.

We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the status of your room.We would like to inform you that all rooms are checked before every guest arrival by the housekeeping and maintenance department and they fix all their issues that they could find. However, we feel very disappointed hearing that we did not reach your expectation according with our services, facilities and customer´s care.


Thank you for csharing your personal impressions following your stay with us.

Best regards from Fuerteventura,


Oasis Papagayo Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Where will I start
Only 1 positive room was clean. dated decor, beds hard and uncomfortable. No air con. We had to ask for fan that wasn't great.
The whole place need a 're vamp
saw no one clearing up around the pool area maintaince non existent...people smoking leaving cigarette ends under sun beds and empty plastic cups.Broken tiles. My grandson cut his toes on tiles had to go in and out of water in his sandals for rest of holiday, food stuck to sun beds.
Food terrible ate twice in the restaurant im not a fussy eater but even i found food bland and tastless and that was only on 2 nights we ate in the restaurant had to eat out rest of week as my son and grandson would have starved.The food on offer around the pool area is the same everyday and it wasn't cooked properly.
The entertainment is a joke nowt much for children and even the small childrens play area was padlock the whole week we asked twice at reception and were told the entertainment team where responsible for opening we asked them and it has still to be opened if you want to play bingo every night this is the place to come.
The water park isn't up to much also parts of it derelict.. in all there is nothing for kids in this area of Fuetaventura

Cockroaches in the ladies toilets no soap in dispenser, toilet paper all over floor toilet not keep was not clean was not clean.
I always found out the complex has people who are actual live here or residents here with cats and dogs. Was wakened several times with dogs barking and cat fights
I always read the reviews before i
come also have mixed feelings as I like to see for myself but yes when previous reviews say place is terrible

Stayed: June 2018, travelled with family
3  Thank ourbiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OasisFue, Director General at Oasis Papagayo Sport & Family, responded to this reviewResponded 2 weeks ago

Dear guest,

Thank you very much for the time you spent to share your personal impressions of your stay at our hotel.

We are sorry to hear that your grandson cut his foot. Following our investigations we knew nothing about this matter. We have no record of any incident having been filed nor of any doctor having been called to the hotel to provide treatment.

Although your comments do not seem to quite match with the usual feedback that we receive both on this support and onsite, for a future stay, please do not hesitate to voice your concerns and approach the management team to inform us of the service imperfection you report on your review, we will be more than pleased to assist for you to fully enjoy your holidays among us.

We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience unforgettable

Best regards,

Oasis Papagayo Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

This is a very good 3star hotel.
Rooms dated and could do with some refurbishment but really clean, our room was cleaned 5 out of the 7 days we were there, sheets changed once and towels 3 times :) by friendly cleaners.. grounds are well maintained with staff always smiling in fact all staff ( with the exception of the grumpy older bar man ) were brilliant with a special mention to the reception staff who went out their way to be helpful (especially younger blonde haired lady).
Recommend booking the karting €35..but they pick you up and drop off..fantastic activity if you have a cloudy day (reception will book for you).
Aqua park 10min walk away, main strip 20mins and harbour 30mins..though taxis really good value €3/4 :)
Also African market on Tue and fri .
The €15 trip across to the island in the distance also well worth doing.
All in all this hotel is a great base for a holiday, yes food could be better ( don't miss the Mexican night though), salt water pools sting your eyes and pool tables seen better days but we had a fab holiday so don't be put off by any negative reviews ;)

Stayed: June 2018, travelled with family
1  Thank trustytree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OasisFue, Director General at Oasis Papagayo Sport & Family, responded to this reviewResponded 3 weeks ago

Dear guest,

Firstly, we would like to thank you very much for the time you spent to share your personal impressions of your stay at our hotel .We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

Thank you also for your very nice compliments for our team. They do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

We thank you for choosing our Oasis Papagayo Sport & Family for your holiday and very much look forward to having the opportunity to serve you again in the future.

Kind regards,

Oasis Papagayo Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Upon being here then reading mixed reviews I would say this is a average resort.
Good points:
A resort with 4 pools
5-10 mins walk to the main strip aqua park is near top of strip.
Food for all inclusive is enough to eat
Always get chairs around the pool
Staff always helpful
Food available from 7.30am to 9.30pm accept between 4.30-5pm.
Can book trips at reception
Apartment looks nice
Resort is nice
Reggae night is good
Shops onsite, bowling, take away, table tennis, gym, football courts and tennis courts.


Bad points:
Towels get changed once a week just gets picked up off the floor.
Bedding said once a week for the 10 days we was there it wasn't changed at all just remade.
Not everyday room clean, bath /shower never cleaned.
Entertainment is karaoke every night consists of YouTube. 3 nights entertainment that's shows.
Snacks round pool burgers and hotdogs and chips just warm.

Depends on your trip the food was ok however was near enough. Same every night chips, rice, meat always had something to eat but got boring.

Upon check out we kept our wrist bands so we had food and drinks till got picked up. They don't cut them off.
Nice resort however cleanliness let it down. Upon waiting for transfers I seen some cockroaches which topped it for cleanliness. Nice resort but would only give 3/5.



Stayed: June 2018, travelled as a couple
3  Thank lindsey v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OasisFue, Director General at Oasis Papagayo Sport & Family, responded to this reviewResponded 3 weeks ago

Dear Guests;

Thank you for your detailed review.

We are glad that you had overall a good stay at Oasis Papagayo Sport & Family. On the other hand we appreciate your helpful remarks which helps us to improve, but for sure, we are sorry that we not able to met all your expectations.
Thorough cleaning is an absolute must for us and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our reception in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management

We hope to welcome you back soon to offer you an even better experience.

Best regards,

Oasis Papagayo Team

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Reviewed 3 weeks ago

Overall great holiday for our family. Fantastic all inclusive holiday. Ate and drank well each day. Kids were happy with the variety offered to them,as we're we. The resort is quite large,with 3 pools. The main pool with a bar/snack bar is great. Pool was of a great size, salt water,but once used to it,was fine. Staff were overall very friendly,apart from one older man working the bar in the evening was awful,I'll mannered and miserable. Made it obvious he didn't like you. Called me a b*****d in Spanish for being impatient whilst asking for a dustpan and brush to clear broken glass off the floor,so kids would not get hurt. He also called a little child a bad name in Spanish as he thought no one could understand him. But, not to put you off this resort, as this was a solo act . Everyone else was really nice. Rooms are very clean on arrival and cleaned every other day.Rooms need updating,as furniture is old,but did the job.Entertainment is not great,but they try. Not much really for kids to do,but the pool was enough,waterpark close by and I recommend going to the beach in the town. We visited a fantastic beach called the flag I think, 35 mins walk away from the resort. Gorgeous,but to warn you,it is for nudists also,very uncomfortable for the children,I didn't much like looking at naked people,each to their own I suppose. I would go back again to this resort.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
5  Thank Fillyflitzo3589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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