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Reviewed 9 February 2021

I had my civil wedding here and EVERYTHING was perfect!
The people working there are all super nice and the service is great.
Food can't be better and the view is just the very best!!!
I definitely recommend to visit this place.

Room tip: the suite couldnt be better
Date of stay: February 2021
    • Sleep Quality
    • Rooms
    • Service
Thank paulinag12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paola Flores, Propietario at Puerto Nuevo Baja Hotel & Villas, responded to this reviewResponded 13 February 2021

Dear Paulina,

We're flattered that you chose Puerto Nuevo Baja, Hotel y Villas as your wedding venue. We are proud to know that our staff and service made your wedding and stay a memorable experience.

We are also delighted you loved our food as well as our beautiful ocean view that made your stay with us even better.

Thank you for taking the time to share your valuable comments.

We hope to see you very soon.

Sincerely,

GENERAL MANAGEMENT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2020 via mobile

I’ve stayed at this place several times in the past as we always go to Rosarito. This time we decided to stay here as well with another couple and have been having a LOT of issues being able to talk to a representative or a manager. I have been calling the property for several days to their different phone numbers, WhatsApp messages included, and they just don’t answer! So if you have any problems that may arise and you need to speak to someone, be aware that they will NOT answer the phone at all!
It’s just unbelievable!

Date of stay: November 2020
Trip type: Travelled on business
1  Thank reviews4you2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paola Flores, Propietario at Puerto Nuevo Baja Hotel & Villas, responded to this reviewResponded 28 November 2020

Dear Carla,

Thank you for your honest opinion, and for taking the time to show us the details about your experience with Puerto Nuevo Baja Hotel y Villas.

First of all we want to apologize if you couldn't reach us at any of our phone numbers. We would like to provide you a personal attention, please send us your contact information at paola@puertonuevohotelyvillas.com.

We sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience.

Sincerely,

GENERAL MANAGEMENT
PUERTO NUEVO BAJA HOTEL Y VILLAS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2020

If you dont want to spen a lot money, this is great place but it is no Covid 19 satisfaction. Great locatio, but it need a lot maintenance and more covid 19 regulations.They dont force Mask and they onñy check temperature only one time.

Date of stay: November 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with this hotel
Thank vict0r16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paola Flores, Propietario at Puerto Nuevo Baja Hotel & Villas, responded to this reviewResponded 21 November 2020

Dear vict0r16,

Thank you for your honest opinion, and for taking the time to show us the details of your stay at Puerto Nuevo Baja Hotel y Villas.

We appreciate your comment as it helps us detect where we can refine our offer so we can continue improving.

We're working very hard to offer a safe environment for our guests, we're certified as a CLEAN & SAFE HOTEL and we're constantly implementing new regulations.

We sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience.

Sincerely,

GENERAL MANAGEMENT
PUERTO NUEVO BAJA HOTEL Y VILLAS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2020

Property covid protocols are in placed and followed. Huge property to social distance as much as you want. Restaurant is excellent and so are the drinks at the bar. Walk to the lobster village. Pools and jacuzzi are open.

Date of stay: November 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank NicoVas1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paola Flores, Propietario at Puerto Nuevo Baja Hotel & Villas, responded to this reviewResponded 11 November 2020

Dear NicoVas1,

I am very happy to read that you’ve enjoyed your stay at Puerto Nuevo Baja, Hotel y Villas.

We're thrilled you enjoyed your time with us, as well as our beautiful location and sunsets! We hope to welcome you back again soon.

Thank you for taking the time to share your valuable comments.

We hope to see you very soon.

Sincerely,

GENERAL MANAGEMENT
PUERTO NUEVO BAJA HOTEL Y VILLAS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2020

the staff and hotel were a excellent match. I was here for the 35 year anniversary celebration. It was a very well planned event, great food, drinks, music dancing and horse show. It was the best event I have attended in years. I found the bar area a great place to catch up on some work and take in a view of he ocean at the same time. The drinks at the bar were excellent. I also watched the Dodger game 5 on the bar television and it was a great time.

Date of stay: October 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank offshoreday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paola Flores, Propietario at Puerto Nuevo Baja Hotel & Villas, responded to this reviewResponded 10 November 2020

Dear offshoreday,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at our 35 year anniversary celebration; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So, thanks for your kind words and we look forward to seeing you again.

Sincerely,

GENERAL MANAGEMENT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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