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Reviews (484)
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All reviewskangaroo islandscallopsoutdoor poolwine listbreakfast and dinnerpleasant stayquiet locationpost officereflections restaurantgreat restaurantpelican feedinglarge roomstayed nightsday tourlambyogurtseal bay
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Reviewed 6 August 2017

We've stayed in a lot of places over the years - we travel full time - but KI Lodge is now one of our favourite places and an experience we will remember for a very long time.

What makes this exceptional is the level of customer service. The staff go above and beyond to help you, to serve you, to provide you with that amazing experience. And they deliver every time. And if you want to be left alone, they're happy to do that too. From being greeted in the hotel reception to being served atdinner (who, it works out, is the same staff), you get amazing, personable, friendly staff. Nothing is a bother.

We stayed in room 35 which overlooked the sea. Waking up to the beautiful sunrises each morning was definitely a beautiful way to start the day. We could even see the pelicans from our room window!

We asked about the pelican feeding. They use the offcuts from the restaurant for the feedings, but they don't do pelican feedings unless you ask. They don't want the pelicans to get lazy or expect it. Smart, resourceful and they seem to think about the big picture with every task.

We planned on having dinner only once in the restaurant but we ended up dining twice. The food was amazing. They have won awards for their restaurant, 'Reflections' and Chef Roberto delivers exceptional meals with everything he makes (I only know his name because I asked and he came out and asked me if the parfait was to my liking, since I'd asked about it when making our booking). The parfait was beyond words. So, SO good. I will also say this: I hate cauliflower but I tasted my husband's soup and I groaned out loud. It was amazing. The local house wines are from the wineries around the island and are very, very good as well.

The rooms are spacious, the bed is very comfortable and with the added bonus of the kitchenette, it offers the option to eat in if you wish. We bought some goodies from the food outlets on island (honey from Cliffords, yoghurt from the Pure Island) and had breakfast in our room, with the coffee (pod maker) provider.

I can't say enough about our experience. You feel like you have it to yourself off season...at least until you see other people coming and going in the restaurant or see cars in the parking lot.

KI Lodge is the perfect base to explore the island. Everything is in driving distance and when you're done exploring for the day, you can end it with an amazing meal you don't have to cook yourself, a glass of island wine, and a quiet spot to rest.

Room Tip: Ask for a sea view room. You won't be disappointed. Be sure to eat in the restaurant. It's amazing food.
  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank TravelFarEnough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2017

We've just spent a few days on Kangaroo Island. We had a great room, with a view of the river. The staff were really friendly & helpful, telling us about things to do & how to get there. We also enjoyed the meals we had there, especially as 1 night we were the only ones in the Restaurant, but it was not too much trouble for them to serve us. As it was not their busy time the breakfasts were freshly cooked. We would definitely stay there again if we return to Kangaroo Island.

Room Tip: We had a room quite close to reception, with a good view of the river.
  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank sandymac174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2017 via mobile

Very spacious with beautiful sea views from room 38. KS bed most comfortable
Dined at restaurant and food was the best presented and most delicious we have had on our trip
Waitress who served us was delightful

Stayed: May 2017, travelled as a couple
1  Thank 308mazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2017

What a surprise! Great views with friendly staff in a fantastic environment. But wait there's more! Stay for dinner and it gets even better. Compliments to the chef! Then there is the travel around the Island with. I will be back.

  • Stayed: March 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Brian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2017

We thoroughly enjoyed our 3 day stay at Mercure Kangaroo Island Lodge at American River.Friendly greeting from managers and staff.Accommodation was expansive and well fitted out.Reflections restaurant was very good when considered there is no competition in the area,great food and presentation although somewhat expensive.View from our room was stunning as was the overall feeling of serenity at the lodge.
As with all the highlights on KI they are a long way between sights but American River fairly central.Stokes Bay,Seal Bay and Flinders Chase Park were remarkable.
Overall the Mercure was as hoped the ideal base from which to explore KI.

Room Tip: Upstairs for the view.
  • Stayed: March 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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